This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
west elm
- Retail
- St. Louis, MO
About this business
Location details
1155 St Louis Galleria St Suite 1474, St. Louis, MO, 63117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
This review is not a reflection of the people at the store. They are all very nice and I've never felt negatively towards any of them. I will probably continue to support them if I need non-delivery items for my home. I got the Hyde dining chairs in Sesame and am in love with them. But I'm yet another person completely screwed over by delivery. How can this be such a thing?!?!?! West Elm, please do better!!!!!!! Isn't your furniture expensive enough to guarantee quality products and good delivery service?!?! Long story shor... read more
If I could give West Elm zero stars, I would. I ordered two bookcases and a TV stand from West Elm, expecting reasonably high-quality furniture and the "white glove" delivery service that I was paying for. What I received instead was an astonishing combination of terrible logistics, nonexistent customer service, incompetent delivery management, and furniture quality that is nowhere remotely close to what I would expect for the price. The day before my scheduled delivery, at 3:30 PM, I was informed that all deliveries schedul... read more
I ordered 6 chairs from West Elm in December 2025. After being forced to contact them over a dozen times — each call lasting an hour or more — West Elm only managed to deliver 4 chairs in April 2026, five months late. The remaining 2 chairs are now "no longer available." West Elm failed to fulfill my order, failed to communicate proactively, and wasted countless hours of my time. Despite all of this, West Elm is still refusing to issue a full refund. Their excuse? They want the 4 chairs returned before processing any refund ... read more
My boyfriend and I purchased a couch 8 months ago and for no apparent reason one side of it started slowly sagging. We finally realized that the wood/metal holding the legs on broke! We contacted customer support and sent pictures. They never got back to us like promised so I had to call them again. They claimed “normal wear and tear” and wouldn’t fix, replace, or refund. We never misused the couch and in fact took very good care of it. Don’t EVER buy from this company… their furniture is extremely cheap and poorly made and ... read more
This is supposed to be an “high end store” but is really a glorified drop shipper. Ordered a set of the Haven couches then they initial had delivery set a month out. Then about a week in I get an email saying that they won’t be delivered for 8 months, customer service is virtually non existent as they can’t help you with anything. They have no email communications and still use fax as an option.
Frequently asked questions about west elm
How is west elm rated?
west elm has a 3.2 star rating with 140 reviews.
When is west elm open?
west elm is closed now. It will open at 11:00 a.m.
Browse nearby in St. Louis, MO
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com