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west elm
- Retail
- St. Louis, MO
About this business
Location details
1155 St Louis Galleria St Suite 1474, St. Louis, MO, 63117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I ordered 6 chairs from West Elm in December 2025. After being forced to contact them over a dozen times — each call lasting an hour or more — West Elm only managed to deliver 4 chairs in April 2026, five months late. The remaining 2 chairs are now "no longer available." West Elm failed to fulfill my order, failed to communicate proactively, and wasted countless hours of my time. Despite all of this, West Elm is still refusing to issue a full refund. Their excuse? They want the 4 chairs returned before processing any refund ... read more
My boyfriend and I purchased a couch 8 months ago and for no apparent reason one side of it started slowly sagging. We finally realized that the wood/metal holding the legs on broke! We contacted customer support and sent pictures. They never got back to us like promised so I had to call them again. They claimed “normal wear and tear” and wouldn’t fix, replace, or refund. We never misused the couch and in fact took very good care of it. Don’t EVER buy from this company… their furniture is extremely cheap and poorly made and ... read more
This is supposed to be an “high end store” but is really a glorified drop shipper. Ordered a set of the Haven couches then they initial had delivery set a month out. Then about a week in I get an email saying that they won’t be delivered for 8 months, customer service is virtually non existent as they can’t help you with anything. They have no email communications and still use fax as an option.
So I came into the store today on the fence, about an Expensive purchase. That my wife wants.... Right away, We were, Greeted by a VERY Nice Associate Named COURTNEY... she said, how are you guys doing today? I said my lady loves this item & i'm not sure about it... She hit me with some Education & Knowledge, & I fell in Love...WOW!!! COURTNEY Is THE KIND OF PEOPLE THAT I WOULD WANT REPRESENTING MY BUSINESS.... Yeah, I Realize how GORGEOUS our Purchase is... We are so pleased to meet Courtney & bought the Most Amazing Piece.... read more
So I came into the store today on the fence, about an Expensive purchase. ,That my wife wants.... Right away, We were, Greeted by a VERY Nice Associate Named COURTNEY... she said, how are you guys doing today? I said my lady loves this item & i'm not sure about it... She hit me with some Education & Knowledge, & I fell in Love...WOW!!! COURTNEY Is THE KIND OF PEOPLE THAT I WOULD WANT REPRESENTING MY BUSINESS.... Yeah, I Realize how GORGEOUS our Purchase is... We are so pleased to meet Courtney in buy the Most Amazing Peace..... read more
Frequently asked questions about west elm
How is west elm rated?
west elm has a 3.3 star rating with 138 reviews.
When is west elm open?
west elm is open now. It will close at 7:00 p.m.
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