west elm

Neil Wadhawan 

on Google

3 weeks ago

Buying a single mattress should be simple, but choosing West Elm over the manufacturer was a massive mistake. We only bought from them to give the store credit after trying mattresses in person, and they convinced us they would be our advocates if any issues arose. Instead, the experience was an absolute mess and incredibly insulting. Despite California law requiring retailers to pick up old mattresses, I spent days calling various numbers and repeating my situation to every new person I spoke with. The management team at th... read more

Y Mans 

on Google

2 months ago

Zero stars, the rudest staff we've ever experienced at any retailer, the staff members hate their job there. My wife entered the store with a William-Sonoma bag (after purchasing an item there) and a staff member there (with the Pride tag on their shirt) looked at her in an angry manner. She asked which section had kitchen rugs in the store and he answered "you can go to William-Sonoma" in a very sarcastic manner. We were regular shoppers in West Elm and we've never EVER faced such a behavior in any store by any retailer, th... read more

Peter Morrow 

on Google

2 months ago

Nice furniture but they make it so hard to buy. Tried to buy a lamp but they wouldn’t sell us the floor model and delivery is 6 weeks online. 

Emily B. 

on Google

2 months ago

5 stars go to Willie in Shipping and Receiving. He was the only friendly face who greeted me and my daughter. I wasn’t aware there was a second floor, and he proactively let us know and guided us to the elevators when he saw we had a stroller. I spent over an hour in the store, and not a single associate offered assistance. I had to look up everything on my phone. The two employees on the floor either avoided eye contact or seemed unwilling to engage, and they were unable to answer basic questions when I approached them. I u... read more

Saghar Sadeghpour 

on Google

3 months ago

Terrible customer service. After six months of waiting, they canceled my order and spoke to me disrespectfully, as if returning my own money was some kind of favor.