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west elm
- Retail
- San Mateo, CA
About this business
Location details
60 31st Ave Ste 3, San Mateo, CA, 94403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Terrible post-sale support. They were supposed to deliver at 11m, messaged me at 2pm saying they would get here at 4!!! Called they customer support number, and the person just hang out on me!!! DONT BOTHER BUYING ANYTHING HERE, go SHOP somewhere else!
I bought an office chair here. The colour unfortunately didn’t fit so I went to the store to exchange it for a different colour. However, the service was so terrible that I didn’t even bother and just ended up returning it all together. Very disappointing.
IKEA quality, but 4x price
Incredibly rude staff working here. I ordered a lamp that was a store model and they told me it’ll be ready on Friday. Friday comes its still not ready and the same story: it’ll be ready sunday, itll be ready Thursday. Nobody apologized or took accountability for any of these inconveniences caused even once. Very rude staff
In home design cancelled 3 minutes before the appointment due to staffing constraints with an email and simply said to reschedule.
Frequently asked questions about west elm
How is west elm rated?
west elm has a 3.1 star rating with 109 reviews.
When is west elm open?
west elm is open now. It will close at 7:00 p.m.
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