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west elm
- Retail
- Skokie, IL
About this business
west elm lets you express your personal style at home. From mid-century furniture to organic bedding, shop high-quality and original designs for every room in your home.
Location details
4999 Old Orchard Shopping Center Suite L24, Ste l24, Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I tried using this interior design service, and honestly, it was a total waste of time. Instead of working with an actual interior designer, I got stuck with a sales associate whose main goal seemed to be upselling credit cards and financing options. They didn’t help me pick cohesive furniture pieces or figure out how to arrange them in my space—it was all about making a sale. Super unprofessional and completely useless. I ended up going to Crate and Barrel instead, and they were so much better—helpful, professional, and act... read more
I went into west elm for the first time this week. I appreciated the approachable atmosphere of the store. I also had a great experience with associate Iulia who was extremelly knowledgeable about the products and about designing spaces in general. I am looking forward to future purchases from west elm because of her. Thank you!
I just tried to return a gift from West Elm that has a tag on it. They refused to take it back. They refuse to give me a store credit. I will never shop there again. It was a gift and it doesn’t have a gift receipt. It’s in the original box. I went to the Old Orchard location. I will never buy anything from there ever again.
***DO NOT BUY FROM THEM*** Worst customer service ever! I bought two coffee tables that came wrapped in a moving blankets. The tables were scratched and damaged, the table was picked up the following week which was 6/21 and since then 3 different supervisors have promised that the refund “is on it”s way” and “we will follow up with you tomorrow to make sure you got the refund” and nothing’ it’s been 3 weeks and every representative I am talking to has giving me the same answer! What a total joke! Will never consider you as a... read more
I'd give zero stars if that was an option. Wanted to buy an ottoman off the floor since it was the color I wanted and no longer available online. The salesperson said she needed manager approval and took my name, number, and email on a unpaid hold form. She said she'd call me back. She didn't. When I called to inquire later I was placed on hold and finally hung up after 40 minutes. So that's two salespeople totally unwilling to assist or make the sale.
Frequently asked questions about west elm
How is west elm rated?
west elm has a 3.6 star rating with 77 reviews.
When is west elm open?
west elm is open now. It will close at 8:00 p.m.
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