Wells Fargo Bank

rebecca garcia 

on Google

4 months ago

I came here to leave a good review because as someone who’s older I always receive the best help at this branch. But i was surprised to see all the bad reviews. I saw this one lady giving everyone a hard time because she didn’t have a drivers license while she was driving or any other form of ID when making a deposit and after all that leaves a bad review. A lot of the customers are just incompetent and can’t follow simple rules. While i do agree with some of these comments saying the manager is very incompetent and rude to ... read more

S Reddington 

on Google

4 months ago

This location is horrible. The entire branch is incompetent. I don’t understand the purpose of having branches at all if they serve 0 purpose. The tellers are in there doing nothing, on their phones while attending customers, and you have to speak first to be attended to. They are unprofessional and have no idea what they are talking about. Where are they finding these low quality hires ?!?! I’ve been a customer since 2007 and desperately want to switch. Their service sucks! The managers Gabriela and Tameka are clearly lazy,... read more

Khalil S 

on Google

7 months ago

I initially gave this location 5 stars four years ago, but unfortunately, the service has significantly declined since then. Recently, I attempted to make a cash withdrawal and was told they didn’t have enough to fulfill my request. They suggested I go to the Clark location instead. After expressing my frustration, they suddenly managed to provide half of the amount I requested. On another occasion, I visited to exchange a ripped $100 bill and was refused service, being told to contact the Federal Reserve instead. As a loyal... read more

Veronica H. 

on Google

a year ago

If I could give zero stars I would. Just called to ask about a checking account and to confirm if the only basic checking account has a $10 monthly fee? The girl who answered knew less than I did. Her reply was,” yeah whatever it says online.” I said well, I’m calling you so you can give me more information. She said she didn’t know and that again whatever it says on the website. So poorly trained and unprofessional, useless to be honest. I can’t imagine answering like that to help someone. Shouldn’t they know what services ... read more

Anonymous 

on Google

a year ago

If I could give zero stars I would. Just called to ask about a checking account and to confirm if the only basic checking account has a $10 monthly fee? The girl who answered knew less than I did. Her reply was,” yeah whatever it says online.” I said well, I’m calling you so you can give me more information. She said she didn’t know and that again whatever it says on the website. So poorly trained and unprofessional, useless to be honest. I can’t imagine answering like that to help someone. Shouldn’t they know what services ... read more