Wells Fargo Bank

S Reddington 

on Google

3 weeks ago

This location is horrible. The entire branch is incompetent. I don’t understand the purpose of having branches at all if they serve 0 purpose. The tellers are in there doing nothing, on their phones while attending customers, and you have to speak first to be attended to. They are unprofessional and have no idea what they are talking about. Where are they finding these low quality hires ?!?! I’ve been a customer since 2007 and desperately want to switch. Their service sucks! The managers Gabriela and Tameka are clearly lazy,... read more

Khalil S 

on Google

3 months ago

I initially gave this location 5 stars four years ago, but unfortunately, the service has significantly declined since then. Recently, I attempted to make a cash withdrawal and was told they didn’t have enough to fulfill my request. They suggested I go to the Clark location instead. After expressing my frustration, they suddenly managed to provide half of the amount I requested. On another occasion, I visited to exchange a ripped $100 bill and was refused service, being told to contact the Federal Reserve instead. As a loyal... read more

Veronica H. 

on Google

9 months ago

If I could give zero stars I would. Just called to ask about a checking account and to confirm if the only basic checking account has a $10 monthly fee? The girl who answered knew less than I did. Her reply was,” yeah whatever it says online.” I said well, I’m calling you so you can give me more information. She said she didn’t know and that again whatever it says on the website. So poorly trained and unprofessional, useless to be honest. I can’t imagine answering like that to help someone. Shouldn’t they know what services ... read more

Anonymous 

on Google

9 months ago

If I could give zero stars I would. Just called to ask about a checking account and to confirm if the only basic checking account has a $10 monthly fee? The girl who answered knew less than I did. Her reply was,” yeah whatever it says online.” I said well, I’m calling you so you can give me more information. She said she didn’t know and that again whatever it says on the website. So poorly trained and unprofessional, useless to be honest. I can’t imagine answering like that to help someone. Shouldn’t they know what services ... read more

SooMa 

on Google

a year ago

Mala atencion, todos sabemos que los inmigrantes venimos con miedo de meternos en problemas por eso trabajamos con el segundo nombre y el segundo apellido, pero parece que eso no les interesa a los del banco y muy por el contrario de hablar calmadamente y con un tono adecuado para no incomodar al cliente, hablan con voz muy fuerte como si quisiera que todo el mundo se entere q soy inmigrante, pésimo, cerraré mi cuenta en estos días. Y me pasaré a otro banco uno q si entienda la necesidad de las personas, o que al menos te ha... read more