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Watson's of Louisville

4.4

About this business

Watsons is pleased to be your one-stop-shop for everything you need to make your home and your life as fun as possible. From spas and above-ground pools, to pool tables and saunas, Watsons has exactly what you need to prove that youre never too old to have fun. Our main goal is to provide the best customer care in helping you find exactly what you want. No matter what youre looking for, our friendly team will work with you directly to ensure you get what you want, at a price you can afford. 

Location details

3401 Ruckriegel Pkwy, Louisville, KY, 40299, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
Review Performance in the last  
6 months
4.41,200 reviews
Select a rating
Angela O.'s profile image
Angela O. 
on Birdeye

2 years ago

Terrible customer service every single time I call with a warranty issue. They deserve a negative star! 

Bryan C.'s profile image
Bryan C. 
on Birdeye

2 years ago

The furniture selection is good, quality of it is good. But regarding the furniture coverings, the shouldn't even offer them. The customer service is the laziest I've seen in a while. I've been waiting over four months for the coverings and when one of them did come in, it wasn't the correct configuration. I then went to the store to speak to the rep, who then told me he'd find out and get back with me that day. After waiting two weeks for the rep to get back with me, he never did. I called back, and after 25min on hold, ... read more

Stephanie K.'s profile image
Stephanie K. 
on Birdeye

3 years ago

They don't even deserve a star honestly. My husband and I purchased a pool Jan 9th 2021. We were told the pool would be installed mid May, then the end of May then we were assured it would be up and running come June 1st. It is now June 14th. Watson's manager and sales team continue to fail to provide honest truthful information. When you buy a pool from them, be aware that no one is going to return your call and no one is going to answer your questions with honest answers. I have had to be the liaison between Watson's sale ... read more

Jason C.'s profile image
Jason C. 
on Birdeye

3 years ago

We ordered our Bull Frog hot tub back in October 2020 with a delivery month of April 2021. Since then our order has been delayed multiple times from May to now possibly will not ship till June 2021. At this rate it will be a year and still will not have received our hot tub. Very disappointed for the amount of money spent in purchasing one. 

Frequently asked questions about Watson's of Louisville

How is Watson's of Louisville rated?

Watson's of Louisville has a 4.4 star rating with 1,200 reviews. 

When is Watson's of Louisville open?

Watson's of Louisville is closed now. It will open on Friday at 9:00 a.m. 

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