Waterbabies Aquatic Program

Maria Del Carmen CP 

on Google

a month ago

They are not helpful at all!!! Besides they are making me pay for next month even when I told them we will be out of the country, their policy says about cancellations should be 2 weeks before the next charge, but I has been calling before that! And nobody responded!!!! When finally I talked with someone was 4 days pass the 2 weeks they says in the policies.. so they will CHARGE ME for the month that I will not be able to go.. because as I told them so many times.. I will be out of the country!!! However they said I can do m... read more

Bekah King 

on Google

2 months ago

I rarely make reviews but I've never encountered this type of issues before. Just started coming to this with my friend for baby lessons. Had a busy summer so called to cancel for the summer, was 2 days later then their cut off so was automatically charged for the next month. Called again to come back for Sept and figured the amount of money spent would go towards coming back but no its basically wasted money. ( wish the girl on the phone the first time would have told me I couldn't use it, then I would have tried to make a ... read more

Bekah King 

on Google

2 months ago

I rarely make reviews but I've never encountered this type of issues before. Just started coming to this with my friend for baby lessons. Had a busy summer so called to cancel for the summer, was 2 days later then their cut off so was automatically charged for the next month. Called again to come back for Sept and figured the amount of money spent would go towards coming back but no its basically wasted money. ( wish the girl on the phone the first time would have told me I couldn't use it, then I would have tried to make a ... read more

Alina Rohkina 

on Google

3 months ago

We arrived today for our class, but it was canceled. We received only one phone call, and I didn’t have a chance to answer. A simple text message could have been sent to notify us about the cancellation. I can’t read minds. We planned our entire day around this visit to the pool and had to wake up our child. In the end, no one bothered to inform us. The teachers are amazing, thank you for that. But today, my husband and I were furious. 

Stefanie Greer 

on Google

3 months ago

My son loved taking swim lessons here. I planned on signing him up for the life jacket safety course, that our teacher said was going to be some time in the summer, but she didn't know the exact date at the time. I called last week to ask when that course will be held, and they were closed. I called again today, and they said they already had the class last week and there won't be another one! I'm annoyed because I've been waiting all month to hear more information about the Life Jacket Safety course and they didn't bother t... read more