Brandi S. on Yellow Pages
5 years ago
01/14/2016, 01:25 AM
If you want a REAL review, keep reading. I never even had a chance to use their services. Scheduled a pick up, was told they would be at my apartment by 10:30am. The time came and passed without a phone call, an update, nothing. When I attempted to call in order to inquire about the missed pick up, every call was directed to a man named Ryan's voicemail. The ONLY way to get ANY type of response from this company is through Facebook messanger and even then, they do not respond prompty, despite the heading informing customers otherwise. Since I know they will delete this off their FB page, I will also be posting to Google, Yelp and any other review sites I can find.
This was my response from the mystery individual who answers their Facebook questions and never identified themselves:
"We use IP phones with the automated phone and they are down the phones ring on your end but not on ours. Concerning why there was no pickup is because we only do commercial accounts or student plans. We no longer offer as needed services. Sorry for any confusion."
When I responded asking why were given a pick up time for a service they apparently no longer offer, this was the response:
"Not sure. We have a few new people and obviously things got mixed up sorry for the confusion."