This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Walmart Vision & Glasses
- Retail
- Addison, IL
About this business
Location details
1050 N Rohlwing Rd, Addison, IL, 60101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Rose, the manager, and staff were extremely friendly, patient, and knowledgeable. I went to two different eye centers before I was recommended Walmart Optical in Addison and I was not disappointed at all. I am new to the optical world and Rose took the time to explain everything. This is now my optical center for good and I couldn’t be happier with the customer service. Thank you!!
Horrible customer service from the lady at the front desk. She should not be employed if she can’t provide pleasant customer service. This is my third encounter with this woman who has been nothing but rude from the moment we walked in. I opted to go anywhere else for my children’s glasses because she couldn’t have been less helpful. Last time I was helped by Rose who was more than accommodating and pleasant but was rudely interrupted by this same woman talking over Rose.
I had a terrible experience with Jen! I went in for an eye exam, and instead of offering professional advice or reassurance, she told me that my prescription was “so bad” and that I’d probably need eye surgery. Talk about an unnecessary and rude comment! No compassion, no attempt to explain things in a way that was helpful or reassuring. She completely lacked customer service skills and made me feel more anxious than when I walked in. If you want to feel like a patient, not a problem, avoid Jen at all costs!
When to go pick up some glasses today and witnessed a staff member named Jen being very rude and demeaning to a brown mother and her kids. It was busy so I had to stay for a bit and she kept treating them like they were a nuisance and that they shouldn't be there. Jen made quite a few remarks complaining to everyone in earshot about how the mother shouldn't have brought all her kids to have exams on the same day beacuse it would take a while to help them and pull up their insurance and how now her lunch was going to be late.... read more
Karina Salgado’s review is inaccurate description of Dr. Elakkatt who has served at Walmart for the past 23 years. Dear Ms. Salgado, The original 5 star review was to make up for your 1 star review of Walmart vision center. It’s unfair to hurt an entire business based on an isolated or one sided opinion of a doctor that doesn’t work for walmart. We have updated it with a neutral review. If apology is what will help you see the situation clearly, then Dr. Elakkatt apologizes she offended you personally in any way. If understa... read more
Frequently asked questions about Walmart Vision & Glasses
How is Walmart Vision & Glasses rated?
Walmart Vision & Glasses has a 2.5 star rating with 32 reviews.
When is Walmart Vision & Glasses open?
Walmart Vision & Glasses is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com