Vyanet Operating Group

Jay Bennett 

on Google

5 years ago

In 2017, my old alarm business owner sold out to Vyanet (known as SAC/Security Alarm Corporation in the Albany Oregon area), their service has gone down and prices have increased in those 3 years. Prices have gone up by 80%. In that time they did upgrade the communications method but that was because the company deemed my old land line inadequate. Otherwise the service is generally worse than 3 years ago. Twice during the last 2 years they have overcharged my autopay credit card a total of $570 without my permission. I had t... read more

Wendy 

on Google

4 years ago

I was on an international trip and my alarm stopped working. I had my neighbor go over a few times and she finally had to just turn it off. I tried remotely accessing my account but it kept saying I didn't have an account. I had to search the company and randomly found an email and contacted them - apparently, the whole system changed and I had to create an all new account on a different system, which I was never informed of. Ok, fine, just cancel my account. Opps - there's a system wide upgrade that could be the issue. They... read more

Beth Degand 

on Google

7 years ago

Vyanet owns Tucson Alarm and they were the most dishonest company we dealt with during the 8 years we lived in the Tucson area. No home sale clause in their 3-year contract and we moved from Arizona to Michigan. We were told we had 90 days to pay an almost $700 cancellation fee or have the new homeowners to take over the monitoring service and it would zero out the bill. New homeowners were told they would need to buy over $500 in new equipment for a home that was already fully covered and monitored so they went with another... read more

Sherrie Martin 

on Google

4 years ago

The most disappointing company I have ever dealt with. They send vague receipts and claim they can't offer more detailed information. Really poor customer service. Looks like the problem stems from inadequate software. Do not use them. 

Melissa Agee 

on Google

5 years ago

As a former employee, I will just say that I’m absolutely disgusted with how they treat their customers AND employees. They only care about money, not people.