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Vita-mix
- Retail
- Olmsted Falls, OH
About this business
Location details
8615 Usher Rd, Olmsted Falls, OH, 44138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I didn’t think I needed/wanted a Vitamix, but it’s been worth it! Customer service is always terrific as well. Those lovely people answer the phone, hear poor descriptions of parts, and diagnosis issues by listening to the machine over the phone. Sure, I was on hold for 45 minutes (I used the call back functionality so I wasn’t actually “on hold”) but I don’t mind when I get lovely, well-trained people on the phone.
I’ve been a Vitamix user for 15 years, and my brand new Vitamix purchased in 2010 still works perfectly to this day. Because of that excellent experience, five years ago I decided to compromise and try a refurbished unit. Unfortunately, that decision has been a huge disappointment. Since owning the refurbished Vitamix, I’ve had repeated breakdowns almost every year. In February 2025, I reported major issues—excessive vibrations, loud noise, the lid detaching during blending—but customer service told me the machine was “in go... read more
0/5 customer service. Our container blew a hole in the side. Force of ice cut hubby's arm. No mal-use. Only food. Customer service tried to say we caused. What? By using it with food and ice! Beware if you have kids or pets at level of blender when operating. Very dangerous! They don't last like they say. And new containers don't come with rubber handles and some without blade assembly for astronomical price for a hunk of dangerous plastic. Other reviewers online also say theirs cracked. Thick glass of out old other brand of... read more
I have their home professional. It is a best specialty blender.
Frequently asked questions about Vita-mix
How is Vita-mix rated?
Vita-mix has a 3.8 star rating with 56 reviews.
When is Vita-mix open?
Vita-mix is open now. It will close at 6:00 p.m.
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