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VIP Relocation and Storage
- Transportation Services
- Houston, TX
About this business
Specialties: Focusing on the customer experience from start to finish. Making sure we have a well-informed customer that they understand the moving process. We make sure to set the expectation they get from us. Asking the detailed questions that will give us the ability to service the move with no surprises. We have no hidden charges or up-charges on move day. If the customer needs additional material or services, we identify and resolve up front. Established in 2013. I started in 1997. I have 20 years experience in the movi... read more
Location details
6801 Silsbee, Houston, TX, 77033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Chris and Steven actually handled my move and I couldn’t be happier. They were very friendly, respectful of my belongings and did a very quick and thorough job. Dave and everyone at the office was super responsive and friendly. Moving is always stressful and difficult but this company made it as painless as it can be. I will be using them again in the future.
It's 8 pm on a Saturday, and I was supposed to move today. I booked VIP after many calls and texts from them after I had put in a request for a quote from a search engine. They seemed genuine and conscientious, but when signing a contract they were vague about an arrival time. I was slightly unnerved when they finally said the day before that my window for arrival would be 3-5 pm (already later than discussed) and even more perturbed when they called me slightly before 5 pm to say that they were nowhere close and that they w... read more
Larry , manager called me quickly when I tried to get a quote. During the conversation, I googled and told him the reviews were bad. He said people with good experience didn't write a review, mostly people with bad experience. I told Larry please give me his best crew and I would write a review. They moved my house 2 days ago. Only the lead person knew what he was doing. And he had to teach one guy on the job. So I was paying for 3 people but really 1.5. I was paying for the time they were training each other. And they had t... read more
The expected arrival time for the movers, according to the email confirmation I received was from 3-5pm. I did not hear from the company nor the driver, after several attempts of calling them, until after 5pm. The driver called 3 times after 5:30pm, giving me updates of his ETA which were all incorrect. At 6:30pm, the movers had still not arrived and shared that they were pulling up to my place.......THEY SHOWED UP AT THE WRONG ADDRESS! The driver claimed that whom ever reserved the job gave them the wrong address and told m... read more
Frequently asked questions about VIP Relocation and Storage
How is VIP Relocation and Storage rated?
VIP Relocation and Storage has a 3.5 star rating with 197 reviews.
When is VIP Relocation and Storage open?
VIP Relocation and Storage is closed now. It will open tomorrow at 9:00 a.m.
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