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Vineyard Park at Mountlake Terrace
- Retirement Homes
- Mountlake Terrace, WA
About this business
Location details
23008 56th Ave W, Mountlake Terrace, WA, 98043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is a review for the Bothell location, but they are owned by the same company and people interested in moving their loved ones should know what kind of business they run. They ONLY care about their profit, not their residents. Mismanaged my moms medications twice (yes, its documented in email). Constant staff turnover, including the lead nurse. The lead Nurse, Kate, at the time I moved my mom out was always on her cell phone and never engaged with residents. I watched a resident waste away because he couldnt cut up his f... read more
I can confirm after my contact with them they are unforgiving and hate veterans. Please select a different location for your loved ones. I don't understand their hateful criteria, but it does not matter in spite of their remarks--they hate service members and have no mercy upon them. Don't move here. Please find a different senior living facility that does not hate veterans.
Vineyard Park Mtlk Terr is where my mom resides. She has been there since 2018. The staff do their best, and adjusted quickly and well at the very outset if the COVID19 outbreak. I've not seen or heard of even one single resident coming down with this - and that is due to the careful, excellent work from top management (Jake) down to the essential laundry and housekeeping staff, and every staff member in between (I'm looking favorable at you, Habiba, Loren, and Paula!). Thank you for taking such good care of my mom.
Follow up -The comment below from Keith, the Care Partners rep, referencing how "happy" my loved one is wrong. I don't know who he is describing, but that is no one I know. My loved one has repeatedly expressed concern to me yet is too fearful to approach management because for fear of being evicted. Additionally, I emailed Keith twice, once three weeks ago and also a week ago. No response. This company wants your money. To reiterate, some of the staff are quite kind, but the management is unhelpful and non-responsive. My lo... read more
Previously, I left a negative review. Since then, they have adjusted and made positive changes. The staff is friendly, helpful and gracious. The facilities is still as beautiful as ever. Although the regional manager still has room for improvement regarding email correspondences, I am satisfied with Vineyard Park and their services.
Frequently asked questions about Vineyard Park at Mountlake Terrace
How is Vineyard Park at Mountlake Terrace rated?
Vineyard Park at Mountlake Terrace has a 3.7 star rating with 25 reviews.
When is Vineyard Park at Mountlake Terrace open?
Vineyard Park at Mountlake Terrace is closed now. It will open tomorrow at 9:00 a.m.
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