Tudy E. on Citysearch
8 years ago
08/04/2013, 12:22 PM
My husband called Village Plumbing and asked if someone could come out and check our ice maker because it was leaking water,not that it wasn't making ice. The first person that came out opened my freezer looked in and said you need a new ice maker. I asked him why and he said because it was broken. I then explained to him it was still making ice that it was just leaking water. Sorry you need a new ice maker. I told him to go ahead but I wanted him to leave my old ice maker but he refused saying he had to take it back to his company. Two days later it was leaking water again .I called and told the lady who I was and what the problem was also told her from the start that the ice maker wasn't broken to begin with just leaking water.She sent the same guy back out and he put another new ice maker in and said it should be fine and not leak anymore. I did ask him if he thought he should pull the fridge away from the wall and check the water hose to see if that might be causing the problem,he said no. I sat there and watched him again take the new ice maker out and put another in and then left. A few days later it was leaking again. I called Village again and told them the problem and said not to send the same guy out o fix it. The next day Kevin A was sent out to see what was going on. The first thing he did was look inside of my freezer then pulled the fridge away from the wall and checked the water hose in the back. I told Kevin A I asked the first guy that came out if he thought he should do the same thing and he said no. Well folks all we needed was a new water hose kit to be replaced,not a new $350.00 ice maker! Kevin A had to order the parts and was back one week later to put it in. Now we have ice again because the water hose in the back was replaced.
I have to say everyone I spoke with was very nice and were helpful . I did however ask to speak with the owner so I could explain what had happened. As of today that hasn't happened.
It doesn't take much to realize that we didn't need a new ice maker just the water hose to be replaced. So now I am out $350.00 that wasn't necessary to begin with. I feel that I should get my money back and only have to pay for the water hose kit and service call.
Village needs more people working for them like Kevin A who checked everything out before telling me I needed to buy something to fix the broken hose.
One more thing we have done business with Village several times ,had things fixed and have been very satisfied with them. But spending the money on a new ice maker that wasn't needed really makes me unhappy to say the least.