Victoria's Secret

Kyla 

on Google

3 days ago

had a very disappointing experience at Victoria’s Secret recently. A few days after purchasing a bra at full price, I went back to return it. As soon as I asked, the staff immediately said no returns are allowed right now. When I pointed out that my receipt clearly stated returns are allowed within 14 days, they suddenly changed their story. Both employees seemed completely unaware of their own policy (which is printed on every receipt) and had to call a manager to confirm. I then waited 10–15 minutes for the manager, who ke... read more

Mia 

on Google

3 days ago

I had a great experience shopping until I was approached by a security guard and a worker for a “mandatory bag check.” What followed was incredibly invasive, they went through every single pocket of my bag, including my wallet and a small bag with personal hygiene products. They even searched the items I had just purchased from the store, ripping the packaging around the panties i had just bought and holding them all while and cross checking the receipt, she asked “Are you sure there’s only three pairs in here?” after I said... read more

Sofia Wang 

on Google

4 days ago

Forgot to leave a review last time I visited. One of the male cashier with black or dark brown hair and tanned skin-tone gave me the absolutely WORST CUSTOMER EXPERIENCE ever. The bra I bought has some quality problem and I simply asked him to check if this can be fixed. He kept sighing so loud and rolling his eyes in front of me to show his impatience. Very rude and fake. He needs serious training. I get it that retail can be stressful but try to be respectful because no one force you to work there. Come work with a good at... read more

Mel V 

on Google

a week ago

The bra sizing specialists were hit or miss. One even insisted that the reason a bra I was trying didn't fit well was because of the design of the bra, even though it was obviously at least one size too small. My recommendation would be to get a second opinion, and get a proper sizing done elsewhere also to cross check, as wearing the right sized bra makes a world of difference. Separately, the security treat customers like they are criminals, being extremely rude and insisting on checking people's bags. They may have had is... read more

Gabrielle 

on Google

3 weeks ago

The girls that helped me today getting fitted and explaining all the different styles were amazing. Will definitely return because of their service.