Victorian School of Languages

Kim Rae 

on Google

4 months ago

Hi team, I’m writing to ask whether there is a formal process for lodging a complaint or providing feedback regarding the service received from VSL. I have attempted to contact your office on multiple occasions to resolve enrolment matters for one student, as well as an additional enrolment request for Indonesian, and have not received any response. I have also tried calling several times without success. As these matters directly impact students’ learning pathways and future opportunities, timely communication is critical. ... read more

Indigo Magain 

on Google

4 months ago

i am a was a student at vsl and have since withdrawn as it has only caused my stress. they have some new system and it is disastrous. constant problems, no support and no help. i couldnt get into the classroom, they SENT MY ENROLMENT CONFIRMATION TO THE WRONG PERSON and i was meant to receive a workset in the mail at the start of the year and received it term two. this has been a horrible experience not to mention they hardly answer emails and phone calls. 

Elias Rushall 

on Google

10 months ago

If I could give this school 0 stars I would. I was enrolled and in the 3rd week a kid went missing and they didn't know anything because they hadn't even made a roll to mark students off on. (Turns out the kid walked out or sm I don't know). Their organisation is horrible. The teachers are just as in the dark as us students and parents. An assembly was announced a week in advance but was moved twice AFTER the students had come to the assembly hall. No reason at all. Anyway don't waste your time, money or sanity. Turns out af... read more

user56 

on Google

11 months ago

Very poor quality of teachers and teaching material but expensive tutoring costs per term. Admin have no customer service support as nobody seems to pick up the phone or answer their emails. Teachers were so bad during my time here as the environment to study (my language) didn’t foster a love or motivation for the language, but more so dislike from students for it as they didn’t bother to accommodate to everyone’s different language level with their lack of effort or engagement with students. 

Jess Kao 

on Google

a year ago

I was advised in October/November 2024 that the re-enrolment process would instead take place via Compass. There were a few emails before then about some teething issues and unexpected delays, which I wasn’t particularly fussed about as I could understand that switching to new systems didn’t always go smoothly as planned. On the 22nd of November, an email came through that an re-enrolment link would come through soon. After checking the spam folder regularly, I received nothing more than a week later, and ended up sending an... read more