VERMONT TELEPHONE CO INC

Keith Robertson 

on Google

2 weeks ago

I'm 13 months into a 24 month contract. Can not wait to get out of it. I have had issues that they have worked with me with but as we have collected the data, found they show 950 upload and download speeds on their end. I showed 850 download and 9 upload hardwired directly to their outside box. Since then radio silence from them. I lose Internet daily. Morning, noon, night. Name it. We noticed it as a TV issue at first but then noticed the main issue is the Internet service is not stable. This review is a very long story sho... read more

Keith Robertson 

on Google

3 weeks ago

I'm 13 months into a 24 month contract. Can not wait to get out of it. I have had issues that they have worked with me with but as we have collected the data, found they show 950 upload and download speeds on their end. I showed 850 download and 9 upload hardwired directly to their outside box. Since then radio silence from them. I lose Internet daily. Morning, noon, night. Name it. We noticed it as a TV issue at first but then noticed the main issue is the Internet service is not stable. This review is a very long story sho... read more

Anita Louise 

on Google

2 months ago

We switched to V-Tel tv because we had our tv with another provider, and our land line with another provider and wanted to consolidate all 2 services with our internet. We have a 3 story house with 2 tv's downstairs, and one up so they neeed to add another mesh router. The original router placement was downstairs but due to the configuration of our house, there was a communication issue that took about a week to resolve. Throughout the phone conversations, the tech support was fantastic, as we tried several different solutio... read more

Michael Haley 

on Google

4 months ago

No lobby service. Use a phone outside to call Vtel while you are standing on their porch. Apparently, they don't know what a doorbell is. 

Callum Davis 

on Google

5 months ago

Been with Vtel for the past 10 years. What started as an affordable option for wifi in a rural area turned into something completely intolerable. From daily outages to days worth of outages. Their tech support team is pleasant enough but after the first 10 or so calls you kinda just feel like you’re calling them to turn your wifi back on. Here’s a tip! Do the steps they’re going to tell you to do(restart, unplug…) before they tell you to then ask them to just turn it back on, they won’t exactly say okay but after a short hol... read more