Verity Credit Union

Haley 

on Google

a month ago

I called twice before coming to ask a question and no one answered the phone. I arrived 5 min later and the associates were not busy with other customers, I was the only customer inside. The two people working didn’t stop their conversation to say hi or welcome me in. I went to withdraw money from their ATM and asked the person working to swap the $20s for $100 bills and they refused because I wasn’t a member. 

Gene Crews 

on Google

2 months ago

I am writing to express my appreciation for the exceptional service provided by your team. Whether handling business instructions or day-to-day banking, the staff is consistently professional and efficient. In particular, I value how clearly you explain the processes for opening new credit lines and establishing Family Trust accounts. It is reassuring to know exactly what to expect, and the team’s performance never disappoints. 

Beth Sheldrake 

on Google

4 months ago

I have reached the last straw with Verity, after banking with them for over 40 years I will be moving my money and closing all accounts and credit cards. Their customer service is terrible, my last 4 or 5 experiences at both the Stone Way and Northgate locations left me feeling like I had interrupted their phone scrolling time and they were very annoyed that they needed to do their job. Last night I went to the Stone Way branch trying to designate beneficiaries, a simple task I should have been able to do on line but was tol... read more

Rich Hanbidge 

on Google

7 months ago

The folks at Verity are really great and helpful, even though I'm not a member. If I ever get unhappy with my current CU I'm switching to them for sure.