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Velocity Merchant Services - VMS
- Financial Services
- Downers Grove, IL
About this business
Specialties: VMS provides credit card payments processing as a merchant account provider specializing in small to medium-sized businesses nationwide. Running your own business is expensive. Credit card service doesn't have to be. There's absolutely no upfront cost to you when you set up an account with VMS. And there never will be. Start Processing Tomorrow Your business is open NOW, so why should you WAIT for equipment? Setup your account today, process credit card payments tomorrow. Fixed Rates You don't like it when your ... read more
Location details
3051 Oak Grove Dr 2nd Floor, 2nd FLR, Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Besides the fact that we have never used this machine for the years we were locked into a contract,now that it's over we just want to be rid of this account and device and can not cancel. Been calling for months and left on hold for so long the call just drops, then when you call back they say it will be a while and they will call back an never do!. PLEASE JUST GIVE US AN ADDRESS TO SHIP THIS STUFF BACK,WE DONT WANT YOUR "SERVICES" ANY LONGER!!
if I could give the negative star I would give it right away. Customer ********************** is rude and terrible. His name is *** Key. VMS will not let you cancel your service without paying $495.00- $1500.00 fee.They would not tell you anything about it when you first sign up for application. You only find out when you try to cancel their service. So before you want to use their service, you should know you would have to pay $450-1500 service fee anyway. Rude customer ********************** when they know I want to leave ... read more
It is a scam!!!! They lied to me that they came from ************** but they did not. I called them back to cancel they did not pick up the phone. This is ridiculous!!!!
Business response:
Sorry for any misunderstanding . We are not the ***** we are able to help business owners apply for their EBT license. This is made clear by the paperwork that was sent to you. Our records show that you had several conversations over a 2 day period as well as receiving this paperwork. And that you decided you were not interested in using our services. We wish you the best.
Velocity Merchant Services are crooks! When I first bought my business, I needed a credit card processor company. ****** evidentally gave them my phone number and they called. I accepted the terms (1year). Then the next day...(Before I received the card processor, I called the salesman to cancel. She informed me that it was too late, and that I would be locked in to the ***** monthly fee for 1 year and would not get the ****** initial fee back. I accepted it because I felt that I was at fault for agreeing initially, however,... read more
Business response:
******, Our rep **** will be reaching out to you, but it looks as though something is off - the dates, products and prices you mention are not the ones in our files for either of the times you have processed with us. We don't charge an initial fee either. **** will be able to help you resolve this.
Honestly, if I have ever regretted anything since I started with my business, it would be ever associating myself with Velocity Merchant Services. First off, their employees are liars, who would lure insults on a customer for not seeing their views. Secondly, you cannot get anyone on the phone, and it is so frustrating!! How can you expect a business which you support to excel if you cannot employ competent people to at least pick up the call, and then be sincere in their responses. Like **** Y mentioned in his review below,... read more
Business response:
We're sorry that you've not been happy with our service over the past few months, though it seems from our records that any issues you had with equipment or EBT have been resolved. Please let us know what we could do to help out further. Our customer ********************** department is very attentive and would be glad to assist.
Scammers! FRAUDSTERS! I used them for a couple of years, fees kept going up, I tried for 2 months to reach a representative, gave up and changed processors. I had a couple years left on my card terminal lease, WITHOUT NOTIFICATION VELOCITY TOOK $3,742.58 from my account (which was reimbursed by my current processor per our agreement), but Velocity DID NOT PAY OFF THE TERMINAL WITH THIS MONEY. I am still being charged monthly for an FD150 terminal which I cannot use, and NO ONE CAN CONTACT VELOCITY!!! CAN YOU SAY FRAUD 3 TIME... read more
SCAM SCAM SCAM THIS IS NOT THE REAL EBT PROGRAM FROM THE GOVERNMENT. READ CAREFULLY BEFORE YOU SIGN ANYTHING.
Business response:
We never claim to be the government, just to help with the *** application process with the **** as part of the merchant services we offer. Sorry for any confusion.
Awful customer **********************!! You get your call answered at first and they try to lock you in for years in a contract, then you realize that this is not for you and try to cancel in the first or second week and all you get is attitude and then nobody answers your calls. Its like once they lock you in the contract you are nobody to them.. Not appreciating this at all.. Thats not how you do business. And I hope they pay for this.. I bet Im not alone on this either.
Business response:
***, it looks like we have spoken with you multiple times over the last few days , whatever difficulties had happened were resolved, and things are moving forward with your EBT application. If not, please try our customer ********************** department again.
My review involves cash refunds owed to me resulting from credit card transactions being processed, but not all the funds being deposited into my bank account. I own a retail liquor store and have credit/debit card transactions monthly between $12,000 and $14,000 per month. *** processing fee amounts to about $340.00. *** remainder of the funds should be deposited into my account which is about $3500 to $4400 depending on the credit card sales. From January 2022 to Present, VMS has withheld $25,155 which should have been dep... read more
Business response:
******** we're sorry for the confusion on this, but it's not us that holds the money when the tax documents don't match the business. We can't refund money that we don't have- and that's why a refund can't be issued until after the 2022 tax year is processed. The corrected info has been sent in and we all have to play by the *** rules.
Frequently asked questions about Velocity Merchant Services - VMS
How is Velocity Merchant Services - VMS rated?
Velocity Merchant Services - VMS has a 4.7 star rating with 2,035 reviews.
When is Velocity Merchant Services - VMS open?
Velocity Merchant Services - VMS is closed now. It will open tomorrow at 8:00 a.m.
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