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Vanderbilt Mortgage and Finance Inc
- Finance
- Maryville, TN
About this business
It is our mission to help families achieve the Great American Dream of homeownership. We have been helping families across the nation for over 40 years and currently service over 200,000 loans. Our team members are committed to helping our customers through the home loan process and build trusting relationships that last throughout the life of the loan and beyond.
Location details
500 Alcoa Trl, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Vanderbilt is the worst company i have ever had to deal with i fell behind 3 months i sent a payment they sent it back so i sent it back they sent it back again so i call them they say im in there legal dept and i have to pay 5 months plus 730 in legal fees ok im behind 5 months cause you are sending my money back so i look into predatory lending they just got sued jan 6th by cfpb they are horrible people i have muscular dystrophy and my mother died from covid so since 2021 i have had a tuff time financially do you think the... read more
Business response:
Vanderbilt thanks the customer for reaching out. We would be happy to discuss the account with the customer at 1-800-970-7250, as we are unable to discuss loan details on a public forum. We look forward to the opportunity to resolve this situation.
I fell into a hardship and got behind on my payments. I was afraid to call for help because I thought they may just jump to foreclosure. I finally called and spoke with Tim and explained my situation. He was so helpful in finding the best solution for me. The specialist that also helped to determine the best course of action for me was very helpful too. Her name is Shyla. I have never had any issues with VMF in the 4 years I have been doing business with them. I am so grateful for their help in getting me back on track.
My interest rate was *****on a used trailer vanderbilt mortgage is not good they denied me of a loan modification denied me of a payment plan 97,000 $ for a 2017 old trailer.
Business response:
Vanderbilt has reviewed; however, we are unable to discuss specific loss mitigation options for the account on a public forum. If you would like to discuss more, please give us a call at 1-800-970-7250.
Please beware of dealing with this company. I’m 100% disabled veteran and they sold me a mold infested home. Not only was the bathroom riddled with mold, but they also sold me a home with the terrible roof that they patched up. I had to pay money out of pocket to fix the roof due to insurance reasons and guess what we find? Rotten wood black mold all over the roof. Stay away from this company and never ever buy a home from them or you will absolutely regret it. They also have Jack legs on Payroll that come by and do patch up... read more
Business response:
Vanderbilt is sorry to hear about the customer's frustration with the home that they purchased on 2/14/24. There was a sixty-day habitability warranty that was provided at the time of purchase to allow time for the customer to get their own inspection. There was a contractor sent out on 3/7/24 to inspect a water leak and a repair was made. Any other repairs or modifications that could have caused further damage were not done by Vanderbilt. We would encourage the customer to give us a call at ************** or email us at c**... read more
We was pre approved for a loan ,how much our payment were the whole nine yards .we put the deposit down on our trailer and was told how much of a down payment Vanderbilt needed .everything was good then they call the next day and said they couldn't approve us .wow is all I can say
Business response:
Vanderbilt thanks the customer for reaching out in regard to this situation. Unfortunately, the conditional approval was based on the customer's stated income, and when the income verification period occurred, the verified income showedthat the loan would not make sense with the customer's income. This prompted the denial. If the customer has any further questions, they can reach out to us at *************** ** ** ***** ** ** *********************
Worst every customer care is a joke been talking to someone for 2 weeks our home was paid off they accrued the loan because ford housing closed and Vanderbilt Mortgage has been giving us a run around about a lien release that they failed to do 20 years ago now we are selling and can’t get the help we need they have all the information but want call us back or let us know what’s going on
Business response:
Thank you for reaching out to Vanderbilt Mortgage and Finance in regards to your concerns. Vanderbilt sent corrected documents on 5/31/2024 to resolve the issue for the customer. Should there be any additional questions or concerns, please reach out to us at **************, or customercare@vmf.com, or by fax at *************
We have been dealing with Vanderbilt Mortgage and/or Cascade Finance for almost 2 years, up until yesterday our experience was just like everyone else's. Hateful, rude customer service who was unwilling to do anything but argue. Every representative we've ever talked to said they consulted their supervisors but we were only hold for a few minutes. When we applied for the loan all information given for our loan was based off of funds that are received from VA Disability. On April 15, 2024, my husband spoke to a young lady in ... read more
Business response:
Thank you for reaching out with your concerns, and we do apologize for any frustration you may have experienced in your past interactions with VMF. However, we are glad to hear that we were able to get your issues resolved and thank you for providing us with your honest feedback. If you have any further questions or need additional assistance, please feel free to reach out to us at **************. Thank you for being a valued Vanderbilt Mortgage and Finance customer!
We purchased our home in 2007 and according to the amortization schedule principle balance should be paid off in May 2024 but they are saying that that schedule was wrong and we owe another 1.5 years because of the escrow for our insurance, I have asked if I can get my own insurance and they said that they would still keep their insurance even if I got my own. The principle balance is the same on all of the paperwork. They are a horrible company to deal with and do not honor the original agreement.
Business response:
Vanderbilt has reached out to the customer and resolved this situation. If there are any more questions regarding their loan, they can reach out to us at VMF.com, or by calling our office at ***************
The worst of the worst predatory lenders. Avoid at all cost. They have obviously bought and paid for their bbb rating.
Business response:
Vanderbilt Mortgage and Finance does not have any record of any recent conversation with the customer. Vanderbilt Mortgage and Finance encourages the customer to reach out to us directly at 1-800-970-7250 so we can assist the customer further.
Frequently asked questions about Vanderbilt Mortgage and Finance Inc
How is Vanderbilt Mortgage and Finance Inc rated?
Vanderbilt Mortgage and Finance Inc has a 1.4 star rating with 102 reviews.
When is Vanderbilt Mortgage and Finance Inc open?
Vanderbilt Mortgage and Finance Inc is closed now. It will open at 8:30 a.m.
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