Vanderbilt Children's Urology

K W 

on Google

3 months ago

We are extremely disappointed in the care Amber Michelle Thomas provided for our daughter. We do NOT recommend. We expected more from Vanderbilt. Go elsewhere. 

Ali Kissiar 

on Google

8 months ago

I’ve had an extremely disappointing experience with the phone service. The representative who answered the call was immediately rude and became increasingly unprofessional as the conversation continued. This is now the third time I’ve had to interact with this office, and each time, I’ve encountered the same level of disrespectful behavior. I’ve never experienced such consistently poor etiquette from a customer service team. 

Jessie Merritt 

on Google

a year ago

We had a phenomenal experience with Dr. Thomas and the whole team. What a relief to have such amazing and kind care. 

Jason Hatton 

on Google

2 years ago

Beware of Vanderbilt billing practices. My daughter was sent here by her primary care physician. Upon check-in, we were told our copay would be $45, but we couldn't be charged because the insurance portal was down. We were told we'd receive a bill later. Long story short, we got a bill for over $650 after insurance for an ultrasound. Vanderbilt billing won't help us out or adjust the bill at all because "insurance is involved" If we went to a different clinic - not connected to Vanderbilt, our bill would have been about 150.... read more

Anonymous 

on Google

2 years ago

Beware of Vanderbilt billing practices. My daughter was sent here by her primary care physician. Upon check-in, we were told our copay would be $45, but we couldn't be charged because the insurance portal was down. We were told we'd receive a bill later. Long story short, we got a bill for over $650 after insurance for an ultrasound. Vanderbilt billing won't help us out or adjust the bill at all because "insurance is involved" If we went to a different clinic - not connected to Vanderbilt, our bill would have been about 150.... read more