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Valley View Tractor & Equipment Inc

Claimed
3.3
451 reviews
|Auto Repair|Terrebonne, OR 97760 United States

5655 SW Rim Rd, Terrebonne, OR 97760 United States

(503) 554-8179

http://valleyviewtractors.com/

Closed now

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About

This company provides the sale and service of tractors and agriculture equipment.

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Ken L. review for Valley View Tractor & Equipment Inc
Ken L. on BirdEye

a month ago

07/28/2022, 01:46 AM
Absolutely the worst online shopping experience in 25 years of shopping online. I bought about US$120 worth of Mercedes OEM parts from them on May 11. About an hour after I bought the parts, I realized that I had forgotten to buy one other item, and after checking their website, I saw that if I placed a new order for the extra item, I would be paying close to US$20 more because of shipping, compared to just adding the item to the existing order. I emailed them to ask about this. No reply. Emailed again. No reply. I emailed about 6 times over a week. No reply. And more importantly, no shipping, no word on why it was delayed, absolutely no word at all. After about 10 emails over the course of 2 weeks, I finally got someone to reply, who was now asking what the issue was, despite my email which explained everything. It was as if I had just sent them an email asking them to email back. So, I emailed all the relevant information, and at that point, didn't even want to add another product, I just wanted to get my original order. No reply after that. A few more emails to their other website email and I got another reply, apologizing for the inconvenience, but after I replied again, not reply. Now, why didn't I just start a PayPal dispute, you ask? Because the original payment did not even go through, it was pending, which meant that I couldn't start a dispute, and I couldn't even purchase from another place because if they shipped the original order, I would have to get that returned and cancelled, and it would be more complicated. So, I had to wait 30 days until the payment authorization expired. During this whole process, I emailed at least 15 times, called them half a dozen times, to which they never picked up the phone. And it finally expired a couple of days ago, so now I am going to buy from elsewhere. But this has absolutely been the worst shopping experience ever. I've been shopping online since the late 90s, and wow, I really didn't expect a dealership to be like this, much less a Mercedes dealership. If the owner knew what was going on in this retarded company, he would throw a fit. This dealership deserves to go out of business.
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