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Valley First

3.8

About this business

Location details

110 Hwy 33 #101, Kelowna, BC, V1X 1X7, Canada

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WeekdayScheduleStatus
Mon9:30 a.m. to 5:00 p.m.
Tue9:30 a.m. to 5:00 p.m.
Wed9:30 a.m. to 5:00 p.m.
Thu9:30 a.m. to 5:00 p.m.
Fri9:30 a.m. to 5:00 p.m.
SatClosed
SunClosed
3.827 reviews
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Craig Wynsouw's profile image
Craig Wynsouw 
3 months ago

Customer service is of little priority. Long wait times inside the bank and even longer wait times on the phone. Disappointed. I’m thinking of changing to a different bank. Too bad as I really did want to support local. 

Vishal Bhatia's profile image
Vishal Bhatia 
6 months ago
Emmy Lou MiKoula's profile image
Emmy Lou MiKoula 
2 years ago

I like to go into my local branch. I like personal service. Lately I have noticed a real decline in the customer service. Don't get me wrong, the tellers I deal with are amazing people who know their stuff! I'm very happy with their ability to help me with all my needs. However, it seems that lately when I go in to the branch, they do not have enough staff on and there is ALWAYS a long wait. They have staff milling about doing nothing, but do you think they could step away from their obvious boredom to help out a customer or... read more

Jagger thomas's profile image
Jagger thomas 
3 years ago

This is the worst bank i have ever banked with. Laggy app and never working. Sometimes can log in sometimes i can’t... 

Ginger Riviera's profile image
Ginger Riviera 
3 years ago

On July 7th my experience (I believe the front line advisor was Alison?) Apologies if I am incorrect- seated on the far left side of the teller line. I am an ex employee of a different branch but have always kept my accounts- will be moving away; buying a home out of province and required a draft. And I arrived close to closing time- wow the service I received was outstanding!!!! Thank you so much for being so kind, patient and detail oriented with my request. They were interested in my transaction, I appreciated being asked... read more

Frequently asked questions about Valley First

How is Valley First rated?

Valley First has a 3.8 star rating with 27 reviews. 

When is Valley First open?

Valley First is closed now. It will open on Monday at 9:30 a.m. 

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