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Valley First
- Finance
- Kelowna, BC
About this business
Location details
110 Hwy 33 #101, Kelowna, BC, V1X 1X7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:00 p.m. | |
| Tue | 9:30 a.m. to 5:00 p.m. | |
| Wed | 9:30 a.m. to 5:00 p.m. | |
| Thu | 9:30 a.m. to 5:00 p.m. | |
| Fri | 9:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I like to go into my local branch. I like personal service. Lately I have noticed a real decline in the customer service. Don't get me wrong, the tellers I deal with are amazing people who know their stuff! I'm very happy with their ability to help me with all my needs. However, it seems that lately when I go in to the branch, they do not have enough staff on and there is ALWAYS a long wait. They have staff milling about doing nothing, but do you think they could step away from their obvious boredom to help out a customer or... read more
This is the worst bank i have ever banked with. Laggy app and never working. Sometimes can log in sometimes i can’t...
On July 7th my experience (I believe the front line advisor was Alison?) Apologies if I am incorrect- seated on the far left side of the teller line. I am an ex employee of a different branch but have always kept my accounts- will be moving away; buying a home out of province and required a draft. And I arrived close to closing time- wow the service I received was outstanding!!!! Thank you so much for being so kind, patient and detail oriented with my request. They were interested in my transaction, I appreciated being asked... read more
Excellent service at the branches, and email. Five stars Through phone though, is a hell. Each time I call I have to wait one hour, without anyone answering the line, or even waiting for two hours nobody calls back. I am already 20 minutes into my call. The only time I got through to them on the first try, and within second, was when they had power failure, and their phone were not working for hours. I was lucky to call as soon as they got back
Always friendly and helpful. A big thanks to Kristin Mead for all of her help with ICBC.
Frequently asked questions about Valley First
How is Valley First rated?
Valley First has a 3.8 star rating with 25 reviews.
When is Valley First open?
Valley First is closed now. It will open at 9:30 a.m.
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