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USA Bridal
- Accessories
- Louisville, KY
About this business
We have been in business for 30 years and provide formal wear for brides, bridesmaids, flower girls and tuxedos. We carry most of the major brands and many lines made exclusively for USA Bridal. Visit our website to start to shop or make an appointment at www.usabridal.com
Location details
1850 S Hurstbourne Pkwy #150, Ste 148, Louisville, KY, 40220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 12:00 p.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 11:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
Wonderful store! Great experiences here! I walked in and was left alone while I shopped (which is wonderful to me) but knew that if I needed help, there was always a friendly, helpful person nearby that would be happy to help. I found the perfect dress and bridesmaids dresses here. Bought them without a problem, they had plenty of sizes and styles and good prices too! Each of my bridesmaids were able to go pick up their own dresses. The store was clean and organizes and the staff was very friendly and helpful. I would return... read more
WARNING DO NOT GO HERE........ Horrible customer service!!!! From day one we had nothing but trouble. Not to mention we feel we were discriminated against and most likely will be filing a lawsuit. First thing first we first put our order in. All the guys got measured. They first got all the names mixed up they had my nephew as a groomsman my dad as a groomsman which they finally got that right after my father argued with them. The second thing they completely erased one of my ushers for what reason I am not sure. Thirdly eve... read more
sressed to the max buyers beware please do not shop here these people are very very rude they made my daughters wedding planning experience a disaster.first off when you enter the store all the salespeople run to the back of the store to keep from helping you pretending to be busy. I had to try and zip my own dress up because no one bothered to help me when my daughter picked her dress up it was dirty which they had promised to spot clean it but that was not done. I will never enter this store ever again nor recommend that a... read more
BAD SERVICE I recently had my bridesmaids purchases dresses from here. The service was HORRIBLE! The employee that helped (or should I say didn't help) us did not assist us in anyway and misinformed me about pricing until after contracts were signed and dated. How nice, huh? I had always heard bad things but then I found a beautiful dress there that I really wanted anyway. So, I said I'll try it out. If you have any reservations-please trust your instincts before purchasing anything from here. Go somewhere else if you expect... read more
Horrible Customer Service I went today to go pick out a bridesmaid dress for my eight girls. I went in around 3:30 and they closed at 4:00 (early for New Years Eve). We had tried on about 5 dresses and didn't see anything we liked so we went back on the floor to find a couple others. While we were looking an extremely rude salesperson asked "Are you buying or just looking today because if you're just looking you can only try on a couple more because we're closing." It was only 3:45. Two more times the same thing was said to ... read more
I look through many of these reviews and I wish I would have had the same experience. Mine, however, was anything but good. I called to make an appointment back in May of 2021 with the Elizabethtown store. I was told that I could call the store a couple of days before the appointment to ask about certain styles I had looked at online to see if they were in stock. I called and was told that only one dress I wanted to look at was in stock and that it was in the Louisville store. I asked for my appointment to be moved to this s... read more
RecommendedI had a great experience. Reading all of the other reviews makes me sad and confused, because I found my perfect dress there and everyone was super nice!
The worst customer service I have EVER experienced. Not while buying my daughters dress but after they offered a free service of drycleaning it. the refused to pay for the damages occured by them doing this.Holes in the dress that had to be fixed and little Black lint balls over the entire thing that took my seamstress hours to cut off :*( PLEASE BEWARE!!!! They are also not affiliated with the BBB wonder why?
The company itself does everything possible to remedy an issue. Although, it is nearly impossible to find someone to speak to, once you do contact them they try to make it right. The store personnel, not so much. My daughter’s dress was 4 months late. Store personnel didn’t contact her once during the delay. When visiting the store the only thing they did was wave the purchase contract in our face. Even the wording in the contract favored us, they kept twisting it to favor them. I asked to speak to a regional manager and ref... read more
Frequently asked questions about USA Bridal
How is USA Bridal rated?
USA Bridal has a 4.2 star rating with 543 reviews.
When is USA Bridal open?
USA Bridal is closed now. It will open at 10:00 a.m.
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