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US Post Office
- Couriers & Delivery Services
- Santa Monica, CA
About this business
Location details
1217 Wilshire Blvd, (btw 12th & Euclid), Santa Monica, CA, 90403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely worst customer service experience I’ve experienced in Santa Monica and at USPS. The two front desk ladies are only selectively patient and courteous to white customers. Koko(Coco) was especially mean. I was made fun of and treated with curt, one-word answers on both of my visits. On top of that, she didn’t even verbally confirm or let me select shipping options on one of my packages — she chose for me, then turned around and had her back to me while saying: “Have a good day” to signal me to leave. I confronted her... read more
Update October 2025. Yes, the dreaded trip to the post office in Santa Monica to send a certified letter. Weekday afternoon, first stop the main office on Colorado & 7th. Eight customers ahead of me, ONE teller having an irritated voice convo with a young man merely confused & questioning. She goes to the back ostensibly for a supervisor & does not come back out for 10+ minutes, now the line is 14 customers. No tellers at all. My meter was running out, I decide to leave & try office on Wilshire at 12th. No line. Two tellers,... read more
There are 2 employees that I hope are not working when you go. They are slow, talk to each other, rude, the line could be 1 and because of them the line will grow to 20. This is not reliable employees.
This is about a particular Front Clerk #12 and not the entire post office. This must be the second worst experience I have ever had at the post office, and I would rank it as the worst customer service experience overall in my LIFE. The young woman at the Will Rogers Branch, located at 1217 Wilshire Blvd, Santa Monica, CA 90403, as identified on both of my receipts as Clerk #12. THE CUSTOMER SERVICE WAS AWFUL; she was eating right in front of me, using her fingers to put food in her mouth, and then went on to suck and lick h... read more
Rude, unhelpful, Never again for me
Frequently asked questions about US Post Office
How is US Post Office rated?
US Post Office has a 2.4 star rating with 109 reviews.
When is US Post Office open?
US Post Office is closed now. It will open tomorrow at 10:00 a.m.
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