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U.S. Bank Branch
- Banks
- Kennewick, WA
About this business
Location details
1221 N Columbia Center Blvd, Kennewick, WA, 99336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:00 p.m. | |
| Tue | 9:30 a.m. to 5:00 p.m. | |
| Wed | 9:30 a.m. to 5:00 p.m. | |
| Thu | 9:30 a.m. to 5:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:30 a.m. to 1:00 p.m. | |
| Sun | Closed |
The follow up is not great. They have a gal working there that really needs to communicate more effectively, she told us on thing in office a few days later something else and at the end of it all stated there would be a follow up and no actual follow up happened, not a great response for a bank to have. A financial institution should be more protective and professional. Communication is poor.
Terrible customer service! Called them at 12:06pm keep in mind that this location closes at 1pm. This lady picks up the phone and asks me to hold. Waited for 53 min of my time that I will never get back. I highly doubt that they were that busy that they would have me on hold for that long and if that was the case why didn’t they just ignore my call. I don’t know how these people still have jobs I should have read the other 1 star reviews on here and taken it as a red flag. If i could i would leave a zero star review. Thanks ... read more
Bank Manager needs to go back for some customer service training. She charged my sister 7.00 to cash a check I sent her. US Bank website said it should only be 5.00. Making money off my acct, other then banking fees, isn't acceptable. I live in San Diego and I will be closing my account. after some 30+ years. Terrible service.
I'm form out of state. I walked into the bank, was immediately greeted and taken care of. Quick and no issues - very happy.
Frequently asked questions about U.S. Bank Branch
How is U.S. Bank Branch rated?
U.S. Bank Branch has a 1.8 star rating with 39 reviews.
When is U.S. Bank Branch open?
U.S. Bank Branch is open now. It will close at 5:00 p.m.
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