U.S. Bank Branch

Amy Comforti 

on Google

4 weeks ago

Incident Report – ATM Withdrawal Dispute at US Bank, 2nd Street, Brentwood On August 1st, 2025, my husband attempted to withdraw $1,500.00 from the US Bank ATM located on 2nd Street in Brentwood, CA. The ATM experienced a malfunction and no cash was dispensed, but a receipt was printed showing that the full $1,500 withdrawal had occurred. Immediately following the failed transaction, my husband went inside the branch and approached the teller at the window, a woman with pink hair who was not wearing a name tag. He calmly exp... read more

Annette Farrell 

on Google

a year ago

Extremely long wait times in lines that are not all that long. Only 1 - 2 customers in front of me, on several different occasions, but the tellers seem to take their sweet time, making small talk with customers that they appear to know, when they can clearly see (& apparently don’t care) that there are other people in line patiently waiting to get their banking taken care of. Very frustrating. 

David Asaf 

on Google

a year ago

My 93 year-old mother was taken advantage On a CD as she had to terminate early Due to an emergency to help Grand Daughter . She had no issues of not gaining any interest and a small prepayment penalty at the most. But was charge $2300 YEP $2300 as smiling face man in the pic admitted that he didn’t share that information, but only said it was in the paperwork and you signed it. Tough. The Manager refused to intervene as even their district office In a nice way said take a hike 

Rich Barber 

on Google

a year ago

We have banked many years at the USBank branches in the Safeway's in Brentwood. Always top-notch staff & service with easy access and extended hours. We are also delighted with the rewards system on our USBank credit cards. I have observed other customers with messy financial problems being served professionally. We tend to be pretty organized so this makes our working relationship much easier and pleasant, I'm sure.