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U.S. Bank Branch
- Banks
- Surprise, AZ
About this business
Specialties Let the U.S. Bank Surprise AZ Office help you bank smarter with Online Banking, Bill Pay, Checking Accounts, Savings Accounts, Bank Loans and Student Loans.
Location details
13753 W Bell Rd Ste 1, Ste 1, Surprise, AZ, 85374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
A teller gave our money to somebody with the same name with a completely different account number (I guess this bank looks up accounts by names and not account numbers ) and made us file a police report, including my time , money , etc. spent, had to open a new account, put holds on other information thinking it was somebody stealing money from us and fraud. Put all our direct deposits to a new account. For the police to tell us they gave out our money to somebody with the same name and did not look up the account number (po... read more
When in to the US bank in surprise to get some Korean won and Isai was very helpful. Appreciate all the association from the Surprise branch.
I worked with Ricky on some accounts for the family and he was extremely helpful and worked with me through the whole process. I can't thank him enough! Excellent service!
I really do enjoy this institution's credit card products. They have great rewards programs. However, I was recently overcharged at a restaurant. The gratuity was entered as $150 instead of $15. An honest mistake I hope, but I had trouble contacting the restaurant to get this corrected so I contacted US Bank to open a dispute. The representative I spoke to seemed to have an understanding of the situation and agreed that it seemed obvious what had happened, but when this case went to the team that does the investigation t... read more
Just sat in the drive thru for 15 minutes with no acknowledgement from staff. They weren’t going to close for another hour and we could see people walking around inside. We pressed the call button three times. The car behind us left before we got helped. If we hadn’t already sent our check and info through the tubes, we would have left too. When we finally caught the eye of someone on staff, they didn’t offer any explanation but told us we’d be taken care of shortly. Waited another few minutes and finally got helped.
Frequently asked questions about U.S. Bank Branch
How is U.S. Bank Branch rated?
U.S. Bank Branch has a 3.8 star rating with 41 reviews.
When is U.S. Bank Branch open?
U.S. Bank Branch is open now. It will close at 5:00 p.m.
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