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U.S. Bank Branch
- Banks
- South Pasadena, CA
About this business
Location details
1153 Fair Oaks Ave, South Pasadena, CA, 91030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Dear U.S. Bank Customer Service, I am writing to file a formal complaint regarding the extremely poor customer service I experienced at your South Pasadena branch. During my recent visit, I was treated very rudely by one of your employees named Beronica Diaz, and the branch manager also displayed an unprofessional attitude. Their behavior was disrespectful and dismissive, which is completely unacceptable — especially from representatives of a major financial institution. I have been a loyal U.S. Bank customer for over 17 yea... read more
Great service
Over the past 2 years my Girl Scout troop has struggled to get our account working. We have met with 3 other team members at a variety of US Bank branches. After 2 years Douglas H was able to solve ALL of our problems!!!! Even though it was outside of his area, he tirelessly worked to correct the significant number of errors that were originally there. It required a ton of work and we really appreciated it! Thanks to him we are now saving $6.50 (which is 7 boxes of cookie sales) each month. THANK YOU DOUGLAS!!!!!!
Just want to give a shoutout to Suzanne. Multiple times at her window she’s been very helpful and pleasant.
5/13/25 arrived to make a deposit at 12:15. There were 5 waiting, I was 3rd. Douglas, one of the tellers was helping a customer with her cellphone. Only 2 tellers and people in front of me said they had already been waiting for 10 minutes. At 12:30 it was my turn. I politely suggested to Douglas that perhaps he could have asked the person to step aside in order to help customer's in line. He became very defensive and shoved my check back to me saying go to the other teller....he would not complete my transaction. Hopefully y... read more
Frequently asked questions about U.S. Bank Branch
How is U.S. Bank Branch rated?
U.S. Bank Branch has a 2.9 star rating with 34 reviews.
When is U.S. Bank Branch open?
U.S. Bank Branch is closed now. It will open tomorrow at 9:00 a.m.
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