United Roosevelt Savings Bank

Rochelle Dionna 

on Google

3 weeks ago

This is not a good bank. I had a problem with my debit card. They said I needed to clean the card, so I did. Still not working. I go in and they say there's a restriction because of a transaction. So why didn't I get that response the first time? The lady over the phone says to come in, and she will help me. But she has me waiting there while she's doing something else. If I'm in front of you, why are you waiting to help me?? A bank customer! What kind of customer service is that? I wait there just for her to say that some o... read more

daniel martinez 

on Google

a year ago

URSB Bank provides a local bank feel with all the amenities of a national bank. I’m very Thankful and grateful to be welcomed to this community and I’m excited to grow with them . I have been thoroughly impressed by the personal touches that the staff provides to their customers and feel honored to be part of it . Our business is new to the bank and already we know we made the right choice! 

Catnip 216 

on Google

a year ago

Very hard to get help when needed. They usually are not available when you call and they don't return calls. If you get a fraud alert on your card on the weekend, you will not get help until Monday (Tuesday if Monday is a holiday) and not until they decide to call you back IF they do call back. Your card will be locked and unusable and no help will be available. When you keep calling because you cannot get help they will act annoyed because you keep calling. 

Joseph Lister Nyaringo 

on Google

a year ago

The WORST bank to WASTE time opening. It takes a Century to get your ATM Card. Customer service is poor. You call, they take your info and promise that the Manager will call which doesn't happen. My experience with small community banks especially this one is EXTREMELY worse. The branch in Carteret in New Jersey is worse. They treat yoo good during account opening but what follows is something else.