United Road Services: Fort Worth

YOLANDA GRACIA 

on Google

a month ago

Don’t trust this towing place of you’re depending on being safe while you WAIT AND WAIT AND WIAT AND WAIT some more. The dispatch, Chelsea, knew i had been waiting for a long time and made dumb ass excuses. I waited almost THREE HOURS. I called one last time, still weren’t there and she has the audacity to call me disrespectful when I’m waiting almost THREE HOURS for a truck that NEVER came. Took matters, including my safety and drove myself home. DONT USE THIS COMPANY. 

Khurram Malik 

on Google

3 months ago

The tow truck was 25 mins late, it wouldn't be a problem at all if they just communicated they are on the way, by either sms or a phone call. Customer wouldn't need a towing service unless it's really really needed and they're already stressed. Help the customers by reaching out and providing estimates even if there's a delay.. When my service person arrived, They were extremely helpful and got the situation handled very professionally.. Thank you!! 

Drew Fuller 

on Google

5 months ago

Great service. Thank yall for y’all’s help. Wish I had the name of the guy who helped me, but all I know is he was great at what he did. Hopefully I’ll get him again If I ever need my car towed in the future. 

William Tang 

on Google

8 months ago

Despicable service. I was forced to use this company via. Geico roadside service. The tow truck driver did NOT contact me and they were over one hour LATE. The customer service agents are rude. I'd never willingly hire this nasty company. They promised to get to me within one hour an i've been waiting for two. If i was stuck on the side of the freeway, odds are someone would've smashed into me and killed me. 

Syr Ian 

on Google

10 months ago

If I could make minus stars , it's more than these people deserve. Geiko reservation led me there . 60 min is standard . Last minute after that they updated to another hour . So I called Dan , he was polite and said he had 2 trucks only, and promised that 45 min is max . After the second hour passed by 10 min I called again and boy , the rude woman redefined rudness . Told me I should have cancelled.. which I did . If you by mistake get these guys .. think again !