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United Federal Credit Union - Statesville
- Credit Unions
- Statesville, NC
About this business
Location details
209 Turnersburg Hwy, Statesville, NC, 28625, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
for starters they can do better in vehicle finance and having all their ducks in a row. they lead me on and asked for 2020 tax return which is actually illegal to ask for till april 16th. wasted my time and money. other issues made it impossible to open a business account for sole prepiotors. have plenty of money in my account and couldn't use my card even for a $500 swipe so embarrassing. also when you confront them on the issues they just don't get back to you. Glad we never got ride of our other bank in the meantime we wi... read more
Business response:
Hi Danielle, thank you for reaching out. We'd like to speak to you further about your recent experiences. A representative of our Member Service team will be reaching out to you as soon as possible. Members are always welcome tor reach out to us with any issue, big or small. You can contact us by phone at (888) 982-1400, by email at unitedsocial@unitedfcu.com, or on our website at https://unitedfcu.com/us/support/contact/contact-us.
I recently traded in my car and called to get the payout on my loan. And they quoted me a figure $1100 less than what was actually owed. Two days later I got a call from the dealer saying that the credit union had told them I still owed. When I called and asked what the payoff was I was given the same figure again. It took 30 minutes to find out the actual payoff and they refused to honor the figure they had quoted me twice. So I had to pay them $1100 out of pocket because they cannot perform a simple task.
Business response:
Hi James, thank you for your feedback. We have Member Service Managers looking into this, and will contact you as soon as possible. We appreciate your membership.
Awful company and awful service. PLEASE PLEASE PLEASE don’t bank with this horrible company. Up until 1 month ago, my review would have been opposite to this, until they screwed me over with absolutely no compassion after I was raped 3 weeks ago, and then jeopardized my personal safety after I was promised by an agent that my issue would be resolved in time for me to safely get home. Guess what!? They did not care about my personal safety or well being. Shut my card down twice within 24 hours when I was trying to make THE EX... read more
Business response:
Stephanie – thank you for your feedback. We appreciate your membership and apologize that your recent experience was not positive. Please give our Member Experience Center a call at your convenience so that we can look in to your situation further. You can reach us at (888) 982-1400.
RecommendedPersonnel are friendly, competent, and helpful.
RecommendedVery professional and friendly service! Maria Balderas at the Springdale location was amazing! She answered all of our questions and made our experience the best we have ever had! I recommend United Federal Credit Union for all your banking needs!
RecommendedVery friendly and loans are super easy to process with them.
Business response:
Thank you Sandra! We love what we do here, we're thrilled to hear your feedback. Thank you for choosing United.
RecommendedGreat people, great service
Business response:
Thank you Bill. We're glad you're a Member. Thank you for choosing United.
RecommendedBible Way is the only Branch that I will go to because everyone there is always extremely helpful, very friendly and knowledgeable. I won't go anywhere else.
Business response:
Thank you for sharing your feedback Tammie! We appreciate you.
RecommendedI feel the credit union has the best intrests of its members in mind.
Frequently asked questions about United Federal Credit Union - Statesville
How is United Federal Credit Union - Statesville rated?
United Federal Credit Union - Statesville has a 3.5 star rating with 75 reviews.
When is United Federal Credit Union - Statesville open?
United Federal Credit Union - Statesville is open now. It will close at 5:00 p.m.
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