Umpqua Bank

Jt Hawkins 

on Google

3 weeks ago

Went to drive-thru to pay my rent. Told the teller I was paying with cash, with a total of $550. I didn't look at the receipt when he handed it back to me because I was in a hurry. Granted, that was my mistake, when I went to the owner of my unit and showed him my receipt, I realized the receipt was wrong. It stated that I had paid $500.50! Take it back to the bank and spoke to Travis, the manager. He stated he would look into this and call me later that day. He did not call that day. I called the next day and got the assist... read more

STEVEN REPLOGLE 

on Google

2 months ago

Bank is good. However there is absolutely no customer service after hours. There is an automated service for reporting ya card stolen but if you have any issues after banking hours you are shit out of luck. 

Christopher L 

on Google

4 months ago

Umpqua clearly does not appreciate long term clients. They will run you through the ringer on procedures, that no other institution will. I say this as an Executive from another financial institution that was doing business with them. How Travis became an AVP, truly escapes me. 

Anthony Steen 

on Google

6 months ago

I have had very little problems with this bank nor any of their other branches nor their customer service over the phone! Everyone is friendly, the more you come in the more they recognize you! They always ask for ID and your debit card/info every time so they know you're the one accessing the account even though they know you! I've never had my account compromised to this day either! I've been banking with them since 2018! Always be precise with what you are asking for so there is no mistake! These ladies and gents working ... read more