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Umpqua Bank
- Banks
- Lacey, WA
About this business
A full service bank for families, businesses and communities serving the American West.
Location details
749 Sleater Kinney Rd SE, Lacey, WA, 98503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Do not sign up with UMPQUA. The worst customer service. And not everyone but 75% of the staff. Do not trust your money here. I have been with them for years and am finally going to close the account. Out of convenience and auto pay I've stayed. But I regret it now more than ever. Not a bank you can trust
Manager takes on an extremely aggressive and condescending attitude when working with customers and doesn't seem quite cut for the responsibilities his job entails, can’t speak for the whole company but this individual store I would avoid.
I have been overdrawn on an account Without overdraw protection that i made sure i didn't have ln it for a reason! First overdraw time amount was 36.00 this time it's 71.99 and i am on a fixed income! The person who called me back from umpqua was rude and basicly told me its my fault and i should write down my checks when making several purcheses in a day WoW! I only use my dept card ,i never write a xhexk and don't even have checks. I am going to close my account and find a new bank next month. I am so done. Twice now when ... read more
Not a very good experience. I have had to go to Umpqua Bank just twice and both times I had a long wait even though I was the only customer with 4 tellers avoiding eye contact. Other banks I have been to have always jumped to provide prompt service when possible.
Frequently asked questions about Umpqua Bank
How is Umpqua Bank rated?
Umpqua Bank has a 3.1 star rating with 16 reviews.
When is Umpqua Bank open?
Umpqua Bank is closed now. It will open tomorrow at 9:00 a.m.
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