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Umpqua Bank
- Banks
- San Rafael, CA
About this business
A full service bank for families, businesses and communities serving the American West.
Location details
1200 Fifth Ave, San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Save your time and don’t bank at Umpqua. This branch is egregiously understaffed and poor at communication both within their team and to customers. Went to them to open some accounts, but they made so many mistakes in the process that I had to keep going back on my lunch break, only for them to keep making additional mistakes which I kept having to return to remedy and so on. So glad I finally closed my accounts there.
I HAVE HAD AN ACCOUNT WITH UMPQUA 4 15 YEARS, & AFTER TRYING TO GET THEM TO PAY $19.99 6xs WITH MY DEBIT CARD, & THEM DECLINING THE CHARGE, I CLOSED MY ACCOUNT. I DID HAVE MORE THAN ENOUGH IN MY ACCOUNT TO COVER $19.99. I SPENT 4 HOURS ON THE PHONE TRYING TO GET THEM TO PAY A LOUSEY $19.99 !!! I LOOKED UP THEIR REVIEWS ON YELP & THEY HAD 3xs AS MANY 1s AS 5s IN THEIR REVIEWS. I THEN TRYED TO CHANGE MY DIRECT DEPOSIT TO FIND OUT THEY HAD CHANGED MY ROUTING # ATLEAST 15 Xs SINCE I HAD OPENED THIS ACCOUNT, CHANGE ROUTING # EVER... read more
TERRIBLE PHONE SERVICE!!! No free parking. No real live agents on weekends! Umpqua never answers their phones! This has not just happened once to me but many times. TODAY I CALLED AND LEFT THE PHONE ON THE WAIT MUSIC FOR 4 HOURS!!! that's right - 4 hours and still nobody picked up!I am going to cancel out my accounts with UMPQUA - both my savings and checking accounts. Also, on the weekends Umpqua does not have 'real agents' answering their phones. i will pull my 2 accounts and put them in my credit union account. Umpqua clo... read more
TERRIBLE PHONE SERVICE!!! No free parking. No real live agents on weekends! Umpqua never answers their phones! This has not just happened once to me but many times. TODAY I CALLED AND LEFT THE PHONE ON THE WAIT MUSIC FOR 4 HOURS!!! that's right - 4 hours and still nobody picked up!I am going to cancel out my accounts with UMPQUA - both my savings and checking accounts. Also, on the weekends Umpqua does not have 'real agents' answering their phones. i will pull my 2 accounts and put them in my credit union account. Umpqua clo... read more
Frequently asked questions about Umpqua Bank
How is Umpqua Bank rated?
Umpqua Bank has a 2.3 star rating with 6 reviews.
When is Umpqua Bank open?
Umpqua Bank is closed now. It will open at 9:00 a.m.
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