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UFCU
- Finance
- Kyle, TX
About this business
UFCU is a not-for-profit, member-owned credit union. We are focused on people, not profits, and serve our members in the Austin and Galveston communities.
Location details
4410 Farm to Market 1626, Kyle, TX, 78640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
We don't bank with UFCU, but their ATM is awesome. You can get 5's, 10's, 20's, or 100's as denominations. Also, there is a maximum transaction amount of $4k, which can come in handy. Well worth the $3 surcharge for withdrawals using another bank.
Another home run! As always, UFCU Fraud department was diligent and reached out when something was fishy with my account. Turns out I was skimmed at the gas station. UFCU took the hassle out of the situation. Upon visiting my local branch here in Kyle, I quickly received my new card. Itzel at the Kyle branch was an absolute delight!
Their customer service is terrible now 😔 Literally took hours to get something so simple fixed. Got hung up on during the process and put on hold for over an hour total during the 8 phone calls I had to make. The customer service agents I spoke to had no idea what they were doing and just kept transferring me from person to person with no real resolution. I got so frustrated I just drove into the branch instead of calling. Phone line is just an automated system to a call center full of clueless uncaring and undertrained peo... read more
People are nice. Institution could use better online & mobile capabilities. So many times I cant log into account, various alerts or sometimes none at all. Mobile app tells me no channels are available, which is weird. Online just says call them. Then tomorrow it'll work. Not the 1st time its not allowed me to login only to be fine later in the day. Mobile/Online banking has bugs & glitches. REAL big hassle if you ever NEED to use app at a specific moment, it might not work. EDIT: 2/17/2025 ATM is down, says my PIN is wrong.... read more
Frequently asked questions about UFCU
How is UFCU rated?
UFCU has a 4.1 star rating with 51 reviews.
When is UFCU open?
UFCU is closed now. It will open at 9:00 a.m.
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