Michell M. on BirdEye
6 years ago
05/05/2016, 15:08 PM
I have rented from Tyson Properties for the last 2 years (still am) and this month I submitted my rent online through PayLease, but for some unknown reason it didn't go through. I got a call the next day from Tyson about it and the fact that I have an automatic 10% late fee assessed. I explained the situation, I have records in my Internet browser history that I went to PayLease to pay my bill the day before, I've never made a late payment, my credit is excellent, etc. But there are no exceptions!
So I figure I can call and make a payment to Tyson over the phone or online, nope, they only accept certified checks from the bank, hand delivered to their office (during business hours, you can't drop in the rent slot). So I have to take off work, go to the bank, get a cashier's check, and go downtown to drop it off! REALLY!! If I don't pay by the 10th, they will turn me into "Bernalillo or Sandoval County Metro court for filing immediately". Talk about a threat!
This whole experience has made me want to find a new rental company!!! I dispise Tyson Properties for they're rigid practices, it's ridiculous.
As soon as I received the call I was willing to go to my bank, get my cashier's check and take it to them within the hour if they'd remove the $110 late fee, nope, no exceptions. Beware or avoid them all together!