TurtleScreen - Cell Phone Tablet Repair

Marie Lopez 

on Google

3 months ago

I had a very disappointing and uncomfortable experience at Turtle Screen Store. From the moment I walked in, I felt like I was being stereotyped and judged. Before my phone was even finished being repaired, they insisted that I pay upfront because they assumed I was “probably going to run out with the phone.” That was extremely disrespectful and unprofessional. On top of that, they made me wait over an hour when I was originally told the repair would take no more than 30 minutes. After waiting all that time, they said they n... read more

Nancy Nolting 

on Google

6 months ago

This company is horrible. I sent my phone for trade in value after purchasing a phone from Backmarket. The original trade in value offer was $298. The counter offer was for $245. They sent me a counteroffer with pictures that doesn’t even look like my phone. I have added photos. The first four are from TurtleScreen that they say are my phone and the damage to it. The others are my phone that are phones taken within minutes of me putting the phone in the return package provided. Here is the response from TurtleCreek as to why... read more

Christopher Davis 

on Google

7 months ago

I absolutely do not recommend this company. I sent a phone in and new new Samsung galaxy s25+ with the original box and charger. They claimed the phone was locked and broken screen. The phone was not damaged at all in fact I’m leaving this review on the very device they claimed was broken and I assure you the phone is mint. When I requested to have the device returned to me it seems that it struck a cord and the literally threw just the phone in a box and mailed it to me but not before I had to figure out how to pay UPS to r... read more

Emm See 

on Google

a year ago

0 out of 5. Bought a refurbished Pixel 7 from them through Amazon. Advertised as an authorized repair shop. Four months later, the phone is constantly shutting down and needs to be rebooted. Took it to a Google repair shop, and they discovered the screen had been replaced with an inauthentic display, which is causing the problem. They and Amazon won’t refund the phone, replacing it with authentic parts will cost $130. Compete waste of money. Won’t purchase from this store again and recommend you don’t either.