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Trustco Bank
- Finance
- Glenmont, NY
About this business
Trustco Bank has been the low-cost provider of high-quality products and services since opening for business in 1902. 100 years later, the company began a large expansion, opening over 80 new branches in Central Florida, Massachusetts, downstate New York, New Jersey, and Vermont. Today, Trustco Bank has 144 branch locations, 53 of which are in the state of Florida. The bank believes in old school, personal service, and welcomes each customer by name as they enter the branch; offering a wide variety of great deposit and loan ... read more
Location details
380 Rte 9W, Glenmont, NY, 12077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 3:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
We applied for a HELOC and had the pleasure of working with Amelia Boertlein. She was professional, courteous and extremely knowledgeable. She explained everything very clearly and we felt as though we were in good hands at all times. We typically get all our loans from a credit union but they seemed to have no interest in working on a HELOC. When we met Amelia - she clearly heard what we were saying and what we needed. Thank you Amelia! The process could not be easier.
I applied for and received a home equity loan with an extremely comfortable interest rate. The entire experience was painless. All facets of the process - from initial inquiry, to filling out online forms, to providing documentation, to the actual in-person closing - were completed in a timely and thorough manner. Without exception, bank staff were courteous, informative, and highly professional. A special shout-out to Amelia Boertlein for her friendly, knowledgeable, patient, and understanding guidance!
Hate calling there, I am making a call to find out something and immediately they ask do i want to hear rates, get mortgage , NOOOO i just want to know what i called for. otherwize 5 stars
The worst customer service I’ve ever experienced. Every time we go to the bank we can’t leave the branch without being in line for 30-45 min for a simple mortgage payment transaction. Please move the lines. If someone has an outdated passbook in drive thru ask them to go inside as that is a transaction that takes time. Be aware of number of cars and the type of transactions that are being asked to be done thru drive thru. The worse experience ever.
Frequently asked questions about Trustco Bank
How is Trustco Bank rated?
Trustco Bank has a 3.8 star rating with 8 reviews.
When is Trustco Bank open?
Trustco Bank is closed now. It will open at 9:00 a.m.
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