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Trustco Bank

3.8

About this business

Trustco Bank has been the low cost provider of high quality products and services since opening for business in 1902 in the upstate town of Schenectady, New York. Today, Trustco Bank operates 147 branch locations in 5 states. The Bank believes in old school, personal service and welcomes each customer by name as they enter the branch. Offering a wide variety of great deposit and loan products, the Bank specializes in residential mortgage lending. In May 2018, SNL Financial rated Trustco Bank the 15th best performing savings ... read more

Location details

1 Johnson Rd, Latham, NY, 12110, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 3:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 1:00 p.m.
SunClosed
3.810 reviews
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Ava Ethan's profile image
Ava Ethan 
on Google
2 months ago

Worse Manager ever 

Diana's profile image
Diana 
on Google
7 months ago

A thief stole my check out of a mail can in front of the post office. He "washed" my check and made it payable to himself. Luckily, Trustco sensed something and called me to see if I did write it to him. I had to close my account and open a new one. They were extremely helpful professional and courteous with this awful situation and big shout out to Alex & William for everything! 

thomas betlow's profile image
thomas betlow 
on Google
a year ago

Joined in 1999 and still with them 

Nicholas Kolor's profile image
Nicholas Kolor 
on Google
2 years ago

I had the pleasure of working with John Mariani to set up a business account for my brand new company. I was extremely nervous and lacking mentorship, and expressed my absolute cluelessness to John. He took the time to explain every aspect of the account and what I could do with it, which put me at ease and was very appreciated. I admittedly have always had a negative view of banks, but John clearly does his job because he loves helping people. I will be a Trustco client for the foreseeable future, and encourage any other ne... read more

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itsKaraElizabeth 
on Google
2 years ago

I stopped in (with my newborn, and if you have kids you know that’s quite a feat) just to exchange some rolled change into bills because my bank was already closed. I was told I had to have an account to do so, which seems a little ridiculous. Then I was asked if I wanted to open an account, and it was clear that my doing so would be more beneficial to the teller than to me. Why would I want to open an account when my only experience with the company was asking to do something simple and they couldn’t handle that small task… 

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Frequently asked questions about Trustco Bank

How is Trustco Bank rated?

Trustco Bank has a 3.8 star rating with 10 reviews. 

When is Trustco Bank open?

Trustco Bank is closed now. It will open at 9:00 a.m. 

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