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Trustco Bank
- Banks
- Amsterdam, NY
About this business
Trustco Bank has been the low cost provider of high quality products and services since opening for business in 1902 in the upstate town of Schenectady, New York. Today, Trustco Bank operates 147 branch locations in 5 states. The Bank believes in old school, personal service and welcomes each customer by name as they enter the branch. Offering a wide variety of great deposit and loan products, the Bank specializes in residential mortgage lending. In May 2018, SNL Financial rated Trustco Bank the 15th best performing savings ... read more
Location details
4931 NY-30, Amsterdam, NY, 12010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 3:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Brady and Kenya are very helpful every time I go to the bank.
I'm new with trustco and only have an account here for my girlscout troop and I already hate it!!! I got my bank card in the mail today, I called to activate it and for some reason they have 1 phone number for the account even though it's a joint account with 3 people and we all gave them our own separate contact info. So they send the verification code to a phone that's not mine. I call the other troop leader to get the code then call trustco back to activate, BECAUSE THATS WHAT THEY SAID TO DO. now they're telling me they ... read more
Relatively decent in general but the tellers look like they'd rather be somewhere else. Today's teller at drive-through didn't once smile or treat me like the long-term customer I am despite my friendliness toward him. I have watched managers stand around when only one teller is behind the desk and the line of customers is long. Pretty pathetic customer service.
This bank isn't for everyone. There's a reason you're in and out because they lack customers. The bank adds fees on top of fees for overdrafts and will under no circumstances reverse the fees, if its human error. You'll lose money banking here! They offer no help even if you"ve been a customer for 20+'years, no matter if you're disabled, a retiree, or have any other problems. Bank elsewhere....
Frequently asked questions about Trustco Bank
How is Trustco Bank rated?
Trustco Bank has a 3.8 star rating with 13 reviews.
When is Trustco Bank open?
Trustco Bank is closed now. It will open tomorrow at 9:00 a.m.
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