Truist

Kristi Martin 

on Google

2 months ago

I never go to this branch but I had to today because it is the only one open on Saturday near me. I needed to cash a paycheck that was issued from a Truist account by the way and they refused. I was told by a manager that they were not allowed to cash a personal check against a company! What does that even mean?! It is literally a paycheck from a company that banks with Truist. I was forced to deposit my check and I am now left without my money until Monday. I immediately called corporate to see if this manager was correct a... read more

Sheyla Pollyanna 

on Google

2 months ago

Review for Truist Bank – Boca Raton Glades I am sharing my personal experience in the interest of transparency and consumer awareness. My attempt to open a business account at this branch was extremely frustrating and poorly handled. I visited the branch in person twice with all required documentation, provided copies, and followed up by email as requested. Despite this, I was later told that paperwork had “never been submitted,” which contradicts my in-person visits and records. Communication from the business department wa... read more

Caroline Libório 

on Google

3 months ago

I went there today and spoke to a banker that could not care less about my concern. He basically suggested I close my account and go to another bank and he cannot help me with the issue. I have my acoustic for about 22 years. Unacceptable behavior. I tried to call the agency back at 11 am after leaving the branch and it said they were closed, when the hours are until 12pm. 

Capital Jiu Jitsu Team 

on Google

a year ago

Never open an account at this bank. They will hold your funds for more than 10 years when you make a mobile deposit with checks. This has happened to me many times and I have not been able to pay my rent on time. The manager at Glades in West Boca is never there, and when the manager is there, she has no time to assist customers, leaving customers without assistance. This is was a bad experience. 

Natalia Adancea 

on Google

a year ago

I had some issue and stop by the branch to solve it 25 minutes before branch was closing. It was only one customer besides me in the branch. I asked manager to help, but she was too busy to interrupt her private conversation, she told me that she is ready to go home, then closed the door of her office with promised to call for someone…Really? Did I come to her private bank? Is this a perfect customer service? Where are we all going with attitude like this? Very unpleasant and unprofessional! Thanks to the teller, who took ma... read more