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Truist
- Finance
- Midlothian, VA
About this business
Location details
1348 Sycamore Square Dr, Midlothian, VA, 23113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
My complaint isn't with this branch, but their corporation. I requested a payoff of my HELOC on 8-11-2025 that was good through 8-29-2025. It included a $41 lien release fee. This is normal. They payoff was received at their facility on 8-22. There was a credit balance due back to me of $120.94. When I called in later September to inquire about the credit due. They said that they need to deduct $41 to release the lien. I explained that they already had in my payoff document. For some odd reason they could not access they pay... read more
Very poor customer service and seems to be lacking of knowledge. I would say reflective of all branches maybe just this one. Go to another location
My check in a sizable amount was deposited at the Midlothian Branch. The teller said there would be no hold on the funds and the printed receipt verified the commitment. 2 days later they sent, by USPS mail, a letter stating that the hold would be for 7 days on ALL of the funds. Very poor customer service and the action was reinforced by the branch manager. Please notice the changes in recent Google reviews of this branch.
Frequently asked questions about Truist
How is Truist rated?
Truist has a 3.4 star rating with 13 reviews.
When is Truist open?
Truist is open now. It will close at 12:00 p.m.
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