Truist

Reed Martz 

on Google

11 months ago

Update: Venisha Walker is awesome. We needed assistance with a banking issue that was rather personal and complex. She has gone out of her way to help us. She's a treasure. The staff at this location are friendly. However, for two different accounts they have not asked about paperless account statements and then charged several dollars ($3-$5) per month to mail a two page statement. It is just a low down, dirty way to nickel and dime the customer and they've lost one over it. 

Reed Martz 

on Google

a year ago

The staff at this location are friendly. However, for two different accounts they have not asked about paperless account statements and then charged several dollars ($3-$5) per month to mail a two page statement. It is just a low down, dirty way to nickel and dime the customer and they've lost one over it. 

Michelle Grove 

on Google

2 years ago

I've been banking with Truist for 29 years since it was American National Bank, SunTrust, now Truist. I love the Lookout Mountain branch especially for their superior customer service. Most recently John, Brandon, Hannah and Venisha have been helping me over the phone and in person providing exceptional customer service. Today in person Hannah and Venisha helped me open a new account and both went above and beyond to make sure all my banking needs were met! Thanks for everything! Truist branch on Lookout Mountain is the best... read more

Carolyn Craig 

on Google

3 years ago

Poor service. 

m. charman 

on Google

5 years ago

Horrible service, aside from the banks deplorable online service, they expect you to incur costs from their services not working. They have been openly rude on the phone and in person, do not bank with suntrust.