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Truist
- Finance
- Fairfax, VA
About this business
Location details
12220 Fairfax Towne Center, Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I’d like to thank Shelly Ali for being so helpful — she does an excellent job and went above and beyond to assist me. The only disappointment was that she was working alone during a very busy time, handling both inside customers and the drive-through at the same time. She managed it with professionalism, but it would be great if the branch had more staff support during peak hours.
Understaffed with employees not knowing how to handle that professionally. It's not a great business practice to make your customers feel like burdens.
It’s currently 9:10 am on Saturday 3/15/2025 and know one is here at the bank.
Worst customer service. Took my mom there for her address update, they treated her poorly and we ended up closing our account there and moved to another bank. Turned out that her account was still open and we went to another branch and they told us that we should call customer service as this branch has other customers to attend to…. No wonder Truist is losing business. We had to reach out to customer service center and after holding and waiting for one hour on the call she was finally told that her account got closed. Don’t... read more
Frequently asked questions about Truist
How is Truist rated?
Truist has a 2.3 star rating with 22 reviews.
When is Truist open?
Truist is closed now. It will open tomorrow at 9:00 a.m.
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