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Truist
- Finance
- Fairfax, VA
About this business
Location details
12220 Fairfax Towne Center, Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I went to the Truist Bank and waited to be seen since the teller said that I would have to wait until the manager could help me. The manager finished with the customer she was working with and as I stood up to go see her, a couple came in and walked over and she told them to sit down and she would help them. After another 10 - 15 minutes, the other person in management arrived late and she apologized for not being there when the Bank opened 45 minutes ago. Terrible service and inconsiderate staff. Looking for a new bank to m... read more
I’d like to thank Shelly Ali for being so helpful — she does an excellent job and went above and beyond to assist me. The only disappointment was that she was working alone during a very busy time, handling both inside customers and the drive-through at the same time. She managed it with professionalism, but it would be great if the branch had more staff support during peak hours.
Understaffed with employees not knowing how to handle that professionally. It's not a great business practice to make your customers feel like burdens.
Frequently asked questions about Truist
How is Truist rated?
Truist has a 2.4 star rating with 24 reviews.
When is Truist open?
Truist is closed now. It will open tomorrow at 9:00 a.m.
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