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Truist
- Finance
- Richmond, VA
About this business
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location details
11501 W Broad St, Richmond, VA, 23233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I will be moving most of my money out of Truist after being their customer for more than 20 years, even before they were called Truist. I just showed up at this location to be told I need to pay $10 for cashiers check after doing the same in the past without any fee. To my question why teller answered it is because of the type of account you have. Keep in mind I’ve had the same account over 20 years and was able to get cashiers check on many occasions without the fee.
Decided to move the majority of my money out of truist after the customer service and lack of care for their clients recieved at this location. Nothing like having no solutions but selling me a $10 piece of paper excuse for a check instead of helping me with a one off check to pay the irs. As if a certified check is needed to pay the government. Teller had a bad attitude from the getgo.
Robert provided exceptional assistance during our joint bank account opening. The process was seamless, and he went above and beyond by allowing me to use the office telephone for verification when my phone died. His clarity and accommodation made the experience truly outstanding.
Frequently asked questions about Truist
How is Truist rated?
Truist has a 3.1 star rating with 17 reviews.
When is Truist open?
Truist is open now. It will close at 6:00 p.m.
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