This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Truist
- Finance
- Mocksville, NC
About this business
Location details
1386 Yadkinville Rd, Mocksville, NC, 27028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The reviews are accurate—this is by far the worst customer service I’ve ever experienced at any bank, and it’s consistently that way. Be prepared for unwelcoming attitudes and staff who are either not knowledgeable or unwilling to assist with even basic questions. Walking in on a good day almost guarantees you’ll leave frustrated. I strongly recommend closing any account you have with Truist and moving to virtually any other bank—you’ll be glad you did.
I have banked with Truist for more than 8 years and my experience has never been so bad. Tanya at Truist bank in mocksville is not helpful, friendly or informative. I was doing something for the first time and was unsure of the process. She provided little to no information and was very cold. She seemed bothered to even assist us. Terrible customer service and a terrible experience.
Terrific bank
I was frustrated at the drive thru because I was ask to show my license three different times when making a payment. After letting the teller know my frustration she came back to tell me they needed to update my husband's information. In the future the teller should pay closer attention to the information on the account and what is needed from who.🤷♀️
I've been banking with this place over 40 years (originally BB&T). I recently lost my license & am waiting for the NCDMV to send duplicate. Truist won't let me access my account without the physical card. I have a copy of it, I have the NCDL # but they refuse to give me access without holding the actual card. Customer service is a joke! No one in person has EVER said may we help you, let's explore our options, what can we do for you loyal customer, nothing. When you call Customer Service you are now sent to a foreign country... read more
Frequently asked questions about Truist
How is Truist rated?
Truist has a 2.9 star rating with 36 reviews.
When is Truist open?
Truist is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com