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Truist
- Finance
- Fairfax, VA
About this business
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location details
9521 Braddock Rd, Fairfax, VA, 22032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
They don't honor appointments, and you have to wait up to 30 minutes when other customers walk in and are immediately helped. I would not come here unless I had to. It's fun to watch the tellers do nothing and make people wait in line (they are busy doing a transaction).
Looks like they have added more staff and revamped their processes to be quicker, cordial and more efficient. I don't have an issue with the location as there is plenty of parking and off a main thoroughfare. Looking forward to more positive experiences on my next visit.
Worst customer service the 2 girls in window r extremely rude. They have to be trained to do better customer service.
Never, ever enough staff working at this location, even before it became Truist. I just left to go to another location.
Banks like this is why i’m switching to an all online bank, monday am , how many people are working ? 2? the point of drive thrus is convenience right ? had to wait behind only one other car for 15 mins . this is unacceptable. i forgave them two weeks ago when i was first one in line and no one bothered to come to window , i looked in and one lady was on her phone ,.
Frequently asked questions about Truist
How is Truist rated?
Truist has a 2.7 star rating with 19 reviews.
When is Truist open?
Truist is closed now. It will open tomorrow at 9:00 a.m.
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