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Truist
- Finance
- Orange Park, FL
About this business
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location details
1711 Eagle Harbor Pkwy, Orange Park, FL, 32003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Caveat emptor. In May, I closed 1 of 2 savings accounts I had with this Bank Branch. In August, without notification they used a "force debit memo" to take the remaining savings account money away from me. It is taking me months to get any documentation that partially explains what happened. Sigrid Rhea, the branch leader, is unreliable, evasive and overall unprofessional in all capacities. It is unsurprising that I arrived today and there was notification that the bank was temporarily closed. Bank elsewhere.
Absolutely the worst BB&T branch I have ever been to. What takes 15-30 minutes at my branch closer to me (they are closed - not sure why) has taken them an hour.
This bank is absolutely horriable after fighting an identity issues and them not wanting to help they shut down my account without notice claiming is owe them a maintenance fee on an account I haven’t used for a year because of the fraud activity eleven with police involved they still wouldn’t make me a priority and provide the asked for documents. Tellers don’t know anything and can’t handle a simple task of transferring money.. Will be filing against the BBB and will be filing against my credit company.
Yeah I'm moving banks my last trip took too long for simple requests and I called ahead and again while at their front doors which I wasn't told to be closed made to move while in line instead of just processing my request and getting them. Yeah I'm done with them
Absolutely terrible customer service since BB&T was acquired by SunTrust. They don't return phone calls, and the staff is useless. Moving my personal and business accounts to another bank that cares about customer service.
Frequently asked questions about Truist
How is Truist rated?
Truist has a 2.5 star rating with 11 reviews.
When is Truist open?
Truist is closed now. It will open tomorrow at 9:00 a.m.
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