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Town Shop Bridal

3.4

About this business

Location details

2585 South Rd, Hudson Plaza, Poughkeepsie, NY, 12601, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.4330 reviews
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sarah's profile image
sarah 
2 years ago

THEY DONT DESERVE YOUR BUSINESS! DO NOT GO TO THIS SHOP! I didnt even get a foot through the door before being turned off to this place. It took five phone calls and two emails just to find out that they didnt carry the dress I was looking for. Besides their blatant disregard for customer service they are also rude and snooty. When I finally spoke to one of the owners about getting in a sample gown that I wanted he argued with me. Almost yelling at me the guy said I was being stubborn. As he was talking down to me like I was... read more

denise's profile image
denise 
2 years ago

HORRIBLE EXPERIENCE Well, I wish I had read the reviews before I purchased my daughter's prom dress at the Town Shop. I just had the most awful experience there and I am still seething. I will NEVER shop there again and I urge EVERYONE out there to do the same. The owner is an ***hole and I can't believe he has been in business as long as he has. We went there three weeks ago for the fitting. They told me to come back today and that the dress would be steamed and ready to go. We get there and I immediately see that the dress... read more

Constance's profile image
Constance 
2 years ago

Nice dresses, not the best experience. Not the best experience. The dresses are beautiful but there always seems to be a problem whether it is the alterations, the size ordered, being on time, etc. It is often difficult to find a place that has as bid a selection as the Town Shop, so you have to take it all in stride. 

CATHERINE's profile image
CATHERINE 
2 years ago

Very professional Very professional shop! They go to great lengths to make the customer happy. Definitely recommend to everyone. Wonderful experience :) 

Lisa's profile image
Lisa 
2 years ago

It went down hill when it changed hands. The Town Shop has been a staple in the Hudson Valley for years. I remember going their with my mother when I was little. It was a very classy place where people were dressed in suits and they all had tape measures in hand. I was so surprised when I went in to get my wedding dress at how rude the seamstress and the owners were to other customers. I saw one young bride cry when the seamstress told her the dress was fine and it was her body that was making it look the way it was and I wa... read more

fdsa654's profile image
fdsa654 
2 years ago

Amazing experience I had the most amazing experience! Thank you for helping me find a dress and thank you for all of the good, honest advice! 

Liz's profile image
Liz 
2 years ago

Town Shop is Fantastic!!! I have always been an ecomaniac, so the thought of a wedding dress, gowns and googa had me on the edge..skeptical and semi sincere. Even though Townshop was a sea of googa upon first entering, colors, fluff, silk etc., the back half of the store was a breath of fresh air. The bridal gowns were easy to access, and though there were many many to choose from (including special order and on the premise seamstresses to help), there was a feeling of spaciousness both in the fitting room as well as the pre... read more

Robin's profile image
Robin 
2 years ago

NEVER SHOP HERE!!!!! I had heard some negative reviews but decided to try the Town Shop anyway. BIG MISTAKE! I recently bought 6 bridesmaid dresses and my daughters infant dress for my wedding- in total with alterations I spent about $1500. Every step of the way the owner and his wife were EXTREMELY RUDE, including hanging up on me when I called to check on the dresses ( I was told it would take 4-6 weeks, and I called at 13 weeks). When the dresses finally came they were all at least 3 sizes too big! My one bridesmaid order... read more

kate's profile image
kate 
2 years ago

Please do not buy a thing from him!!! It's funny how many bad reviews this place has. Look at weddingwire.com also for how poor their reviews are. The owner is so nasty, he needs to be put out of business. I don't know how anyone can be such a d---. They ordered the wrong dress for my mil and had the audacity to tell her she was crazy. We put the two dress next to each other and showed them the obvious differences and he blew it off saying she "thinks" they ordered the wrong dress. Then he ruined my shoes by leaving pink mar... read more

Frequently asked questions about Town Shop Bridal

How is Town Shop Bridal rated?

Town Shop Bridal has a 3.4 star rating with 330 reviews. 

When is Town Shop Bridal open?

Town Shop Bridal is closed now. It will open on Monday at 9:00 a.m. 

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