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Torrid
- Retail
- Richmond, VA
About this business
Location details
11500 Midlothian Turnpike Space # 110, Ste 110, Richmond, VA, 23235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 7:00 p.m. | |
| Sat | 11:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
UPDATED REVIEW FROM 10/27/2025 Horrible Customer Service. Manager JJ is so unprofessional. She definitely needs some customer service training.I went in the store to exchange somethings that I ordered online. I needed to exchange 2 things, but for a different color and a different size. She told me that she would price match the exchange. Apparently she isn't too familiar with doing that. She kept making mistakes and was very rude. Her whole disposition was horrid. I have contacted the Torrid customer service line, to compla... read more
If I could give ZERO stars I would. The so-called “manager” at this place is a joke. I literally watched her being rude to both customers and her own workers — especially a young blonde girl with blue in her hair, who she decided to scold right in front of everyone like it was a public performance. Totally unprofessional. She couldn’t even bother to greet me or anyone else, just stomped around with an attitude like she hates being there. Not helpful, not welcoming, not manager material at all. Honestly embarrassing for the c... read more
Employees are sweet but I thought it was a consignment shop
Big mistake signing up for the emails. Really liked this store but 3 emails a day is a complete turnoff. Unsubcribing & won't shop there again!
Exceptional service from start to finish! Maryanne and the entire team at the Torrid store in Chesterfield went above and beyond to make my shopping experience enjoyable and stress-free. Everyone was friendly, knowledgeable, and genuinely eager to help. You can tell they truly care about their customers. I left feeling confident and appreciated. Thank you, Maryanne and team—you all are amazing!
Frequently asked questions about Torrid
How is Torrid rated?
Torrid has a 4.5 star rating with 169 reviews.
When is Torrid open?
Torrid is closed now. It will open at 11:00 a.m.
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